Multidisciplinary

The Skirball Cultural Center—an institution guided by a spirit of welcome—seeks a warm, friendly, and flexible self-starter with excellent communication skills for the full-time position of Visitor Experience Associate. This person serves on the Visitor Experience team within the Skirball’s Education and Visitor Experience department and reports to the Visitor Experience Manager. This is a 36–40 hour/week position with a pay rate of $15.70/hour and full benefits. The general schedule is Wednesday–Sunday, 8:30 am–5:00 pm, with two six-hour workdays and some schedule shifts to accommodate evening programming.

Responsibilities:

Greet, welcome, and engage with visitors in a warm, professional, and outgoing manner that sets them up for a positive overall Skirball experience.
Perform box office sales using Altru ticketing system.
Resolve any ticketing issues efficiently while providing exceptional customer service. Handles all transactions with attention to detail, discretion, and security.
Receive, track, and account for daily cash and credit receipts ensuring accuracy and completeness. Generate daily Will-Call lists.
Work closely with Security, Porters, and Volunteers at the membership desk to help the lobby run smoothly and ensure a positive visitor experience.
Share visitor experiences and weekend activity reports with manager and other senior staff as requested.
Adhere to COVID-19 safety policies due to working with the public and in different environments.
Some scheduled shifts may include working from home.

Qualifications:

Excellent interpersonal, customer service, and verbal communication skills and a friendly, professional demeanor. Active interest in interacting with people for the bulk of each day. Prior experience interacting with families desirable.
Prior sales/box office experience desirable.
Excellent attention to detail, effectiveness as a team player, and ability to solve problems nimbly in a changing environment.
Ability to convey the Skirball’s mission and share information about its exhibitions, programs, and other offerings with visitors.
Ability to interact positively with people of different generations and backgrounds.
Basic math skills to account for receipts, prepare routine reports, and resolve errors.
Basic computer skills and competent written communication skills.
Fluency in (spoken) Spanish preferred.
Please send resume and cover letter, preferably by email, to:

Human Resources
Re: Visitor Experience Associate (Wednesday–Sunday)
Skirball Cultural Center
2701 N. Sepulveda Blvd.
Los Angeles, CA 90049
FAX: (310) 440‐4595
hr@skirball.org

The Skirball Cultural Center seeks a motivated, experienced, and creative professional for the position of full-time, in-house Graphic Designer. A member of the Communications and Marketing department, the Graphic Designer will work under the general supervision of the Graphic Design and Web Manager to create design solutions—both print and digital—that define the Skirball’s visual brand and supports its communications and marketing strategies.

Responsibilities:

Create graphic design for a wide range of communications and marketing materials to promote the Skirball’s exhibitions, programs, and institutional initiatives to general and target audiences. Materials include print ads, flyers, brochures, postcards, general Skirball branded materials, invitations, signage, and large-format graphics, plus a variety of digital media such as banner ads and social media images. 
Make updates within existing templates for social media, video slides, e-blasts, digital signage, and wayfinding. 
Maintain consistency in visual brand identity and uphold the Skirball’s design style guide. 
Collaborate closely with colleagues within the Communications and Marketing team and across the institution. 
Update and create graphics for the Skirball website using its Drupal content management system, upholding design aesthetic appropriate for Skirball audiences. 
Deliver production-ready files to media partners and print vendors, ensuring that all specifications and deadlines are met. Oversee press checks and quality control as needed. 
Direct photography and videography shoots as needed. 
Commitment to grow graphic design knowledge through participation in workshops, further education, or reading/researching professional literature. Attend professional development conferences when possible. 
Perform all duties in accordance with the Skirball’s established mission and values.
Qualifications:

The successful candidate will possess the following skills and characteristics: 

A track record designing effective communications and marketing materials created in accordance with an institutional visual brand identity.  
Proficiency in Adobe Creative Suite programs and expert knowledge of InDesign, Illustrator, and Photoshop (Mac platform). 
Strong understanding of best practices relating to page layout design, typography, and photo manipulation for both print and digital usage. 
Knowledge of offset and digital print production. 
Experience in website maintenance and design. Drupal knowledge a plus. 
Ability to handle multiple projects simultaneously and meet deadlines. 
Positive, energetic, and cooperative work ethic. Self-starter approach to problem solving and enthusiasm in completing both simple and high-profile projects equally. 
Excellent communication and collaboration skills, with a sincere commitment to establishing productive relationships, both within and beyond the institution. 
Superb organizational skills, attention to detail, and strong QA skills. 
Bachelor’s degree or equivalent training in graphic design with 3+ years professional experience as a print and digital designer. 
A keen appreciation for and understanding of the Skirball Cultural Center’s mission.
This position will start remotely and ultimately transition back to on-site work.  Full-time, permanent, non-exempt position, salary range $24-27 per hour. 

Please send resume and cover letter, preferably by e-mail (PDFs preferred), as well as a link to online portfolio, to the address below. Finalists may be required to take a skills test.