TITLE: Box Office Treasurer

REPORTS TO: Box Office Manager

STATUS: Full or Part-Time/Seasonal/Non-Exempt

Compensation: I.A.T.S.E. Local B-18       

Position Purpose:

American Conservatory Theater seeks a patient, empathetic and detail-oriented individual to assist patrons with their ticket-related, customer service needs as well as provide general information about A.C.T. programs, products, initiatives, and productions.

Responsibilities:

·        Provide excellent customer service to all A.C.T. patrons as the public face of the company.

·        Sell and exchange single and subscription tickets to A.C.T. events using the ticketing software.

·        Work in the Ticket Services office as well as our two performance venue box offices, providing ticketing support in-person, over the phone and via email.

·        Provide information to the public about productions, policies, and the logistics of attending A.C.T. events.

·        Package tickets for mail and will-call.

·        Provide technical support and guidance to patrons using the A.C.T. website.

·        Reconcile a cash bank and receipts for daily sales.

·        Other duties as required by supervisor.

Qualifications & Qualities:

Required/Minimum Qualifications or Basic Qualifications

·        Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

·        A patient, empathetic, and friendly attitude.

·        Ability to serve the ticketing needs of all patrons (and colleagues) equitably & kindly, regardless of sex, race, ethnicity, sexual orientation, gender, gender identity or gender expression.

·        Ability to focus and concentrate in a busy and sometimes noisy environment.

·        A commitment to accuracy, efficiency, and working well with colleagues.

·        Working knowledge of Microsoft Suite (for example, Word, Excel, Teams, and Outlook).

·        Exceptional communication and interpersonal skills.

·        Fully vaccinated and up-to-date (boostered as eligible) COVID vaccination status.

Additional or Preferred Qualifications

·        Experience using Tessitura or another ticketing system is a plus.

The Box Office is open 7 days a week. Candidates for this position should have flexible availability.

“Treasurer” is a union position at A.C.T. Regular box office employees are expected to join the union (I.A.T.S.E. Local B-18) within 31 days of hire.