An affiliate of the Smithsonian Institution and AAM accredited, the Japanese American National Museum  is recognized as one of the nation’s premier cultural museums. The National Museum is located adjacent to the Metro Gold Line in the Little Tokyo/Arts district in downtown Los Angeles, a neighborhood that has experienced an exciting revitalization with diverse new restaurants, shops, luxury apartments, and nightlife.

Museum Store Associates are responsible for promoting sales, processing sales and orders, and providing excellent customer service. Preferred schedule for 15–23 hours per week. One weekend day is required but weekday schedule is flexible with advance notice. Must be able to work with individuals of all ages and support large museum-wide events like Family Festival Days and all Store staff is required to be available for Black Friday weekend.

Duties include processing on-site, phone, mail and web order sales; assisting with store merchandise display: receipt and stocking of new merchandise; pulling, packing, and shipping orders; promoting sales of membership, gift certificates and other special sales as needed. Light office duties; data entry, making copies, filing, typing, etc. Reconciles cash drawer and empties donation boxes at the close of business. Requires a criminal background and credit check.

High School Diploma, Bachelor’s degree preferred. Minimum of 6 months customer service experience in a retail environment. Prior non-profit experience and working with volunteers beneficial. Ability to multi-task, adept with handling cash and processing sales and requires professional phone skills for taking customer phone orders and answering general inquiries. Must be able to provide courteous and effective service to co-workers, volunteers and the public. Knowledge of Retail Star, Shopify or similar POS system and Altru database software is preferred. Familiarity with Gmail, MS word, Excel, and Power Point. Knowledge of Japanese American history and culture a plus; however, sensitivity to issues of diversity and ethnicity is essential. Background check and credit check is required.

Please visit www.janm.org/jobs/ for application form and to view full job qualifications. EOE.

Benefits include: on-site parking, sick time, discounts in museum store and at on-site Chado tea room.

Submit: Cover Letter, application and resume with references
Japanese American National Museum
Attn: Human Resources
Re: Museum Store Associate, Part-Time
Email: hr@janm.org

No Phone Calls Please; Open Until Filled