As public institutions, museums have the mission and responsibility to create meaningful and educational experiences for its visitors. With diverse visitors and different learning styles, museums can use in-gallery staff to help facilitate connections between visitors and the museum beyond the gallery experience. At the Natural History Museum of Los Angeles County, Gallery Interpreters are full-time, paid staff members who are certified by the National Association for Interpretation. This case study will take a closer look on why gallery interpreters play a critical role in creating meaningful museum connections and the Natural History Museum’s philosophy and professional approach toward in-gallery staff and the role they play.