Position: Visitor & Tenant Services Coordinator
Status: Full-time | Exempt | Salaried
Compensation Group: Experienced
Reports to: Director of Programming and Public Engagement
Hours: Tuesday – Saturday 10 AM – 6 PM + some evenings and additional weekend hours
The Minnesota Street Project (Project) and the Minnesota Street Project Foundation (MSP Foundation) value a community where everyone can participate in arts and culture and strives to cultivate equity in all of its programs. We value a diverse workforce built upon inclusion, equity, and cultural humility and are proud to be an equal opportunity workplace. We believe that the arts have the power to change hearts and minds, and to inspire social change. We also believe that arts and culture are key elements in creating desirable places to live, learn, work, and visit.
About Minnesota Street Project:
Located in San Francisco’s historic Dogpatch district, the Project is a for-profit enterprise that supports contemporary arts in the Bay Area by providing sustainably below-market rents to artists, art galleries, and arts non-profits and by providing spaces for visiting exhibitions and arts-related programming.
About Minnesota Street Project Foundation:
An affiliate of the Minnesota Street Project, the MSP Foundation was created to advance educational and civic programming and provide direct financial support to artists and arts organizations.
Job Summary
Minnesota Street Project is currently seeking a Visitor & Tenant Services Coordinator, with expert customer service skills to join our team of arts professionals. The Visitor & Tenant Services Coordinator will report to the Director of Programming and Public Engagement. The purpose of this role is to provide support for the Project’s primary tenants (Studio Artists & Galleries), the main building and provide visitors with information about the Minnesota Street Project campus.
Responsibilities:
1275 GALLERIES SUPPORT
● Maintain the front desk at 1275 Minnesota Street and engage visitors providing information about Minnesota Street Project exhibitions and events and galleries, direct visitors to additional buildings on campus, provide information about MSP Art Services, gather email and address information, conduct surveys of visitor experience.
● Collect information from Galleries and maintain calendar and signage for all exhibitions and events at 1275 Minnesota St. and 1150 25th St., and provide installation and deinstall support for visiting and full time galleries and arts organizations
● Coordinate with security personnel and appropriate team members to ensure coverage of events and other off-hour activities.
● Assist Leadership Team with ad-hoc tasks.
● Coordinate needs and care of facility and items in common areas.
● Other related duties as assigned.
1240 ARTIST STUDIOS PROGRAM
● Work in conjunction with the Director of Facilities & Leadership team to support the studio artists, program and facilities.
● Communicate with artists’ & MSP team members before arrival to coordinate pre-residency logistics and expectations.
● Receive and file pre-residency artist forms.
● Ensure that studios, mailboxes, paperwork, fobs, etc. are ready in advance of artists’ arrival.
● Welcome artists and show them to their studios and conduct group orientations and tours of facilities and campus.
● Assist with artist’s needs regarding studio set up, equipment and supply procurement, incoming and outgoing shipping, general information and other requirements.
● Regularly convey information about the studio program to the CEO and leadership team.
● Work in conjunction with the Leadership Team to help mediate problems that arise between tenants. Ensure a safe, respectable environment for all tenants.
● Ensure compliance with Program rules.
● Assist with artist presentations and events.
● Work with Programs & Public Engagement team to photograph residents in studio for records, marketing, grants use, and create annual photo album documenting artist-in-residence.
● Coordinate needs and care of facility and items in common areas.
● Other related duties as assigned.
Admin Tasks
● Coordinate with administrative activities including: general office procedures, file maintenance; supply inventories; office, mail delivery; and other administrative tasks needed for efficient and effective residency operation.
Artistic Programs and Special Events
● Coordinate on site needs for Open House/Open Studios.
● Coordinate on site needs for alumni and other visits.
The ideal candidate will:
● Be comfortable with client-facing interaction and public speaking to diverse audiences
● Have excellent interpersonal skills, including the ability to collaborate both
internally and externally
● Be comfortable in a fast-paced work environment, the ability to multitask, and be
flexible
● Have a sense of humor
Required Skills, Abilities, and Experience:
● 2+ years of experience with customer service and Audio-Visual tech experience
● Strong organizational skills and attention to detail
● Demonstrated written and spoken communication skills
● Fluency on multiple computer and web-based platforms including MAC OS X, Microsoft Office
● Ability to lift at least 50 lbs. and provide physical support as needed
● Demonstrated understanding of Diversity, Equity, Inclusion, and Access in the arts and in our daily lives. You must live it to promote it.
● A strong interest in arts and culture.
To Apply:
Please submit a single PDF that includes a cover letter and resume to “Visitor & Tenant Services Coordinator – Last Name” to jobs@minnesotastreetproject.com. No calls, please. We will respond only to applicants we intend to interview.
Thank you for your interest in Minnesota Street Project.
Benefits:
Minnesota Street Project offers a competitive benefits package that includes Medical, Dental, Vision, LTD, AD&D, Paid Time Off and Parental Leave, Retirement Savings, 401-k Plan, and Pre-Taxed Commuter and Childcare Benefits.
Equal Opportunity Employer:
Minnesota Street Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

