Interdisciplinary

Hours: Minimum of 30 hour per week, Non-Exempt
Rate: $20–$24/hour, DOE
Application Deadline: Rolling, open until filled.

General Purpose of Position:
Working under the Director of Development & Communications and in collaboration with the Executive Director, the Director of Finance & Administration, and other staff, this position is responsible for coordinating fundraising efforts and supporting the overall development initiatives of the Santa Cruz Museum of Art & History (MAH). A member of the development and communications team, this position is responsible for ensuring all donations and memberships are properly processed and acknowledged, as well as compiling reports from various sources to track income, verify donor information, monitor giving cycles, and identify prospects.

Principal Duties and Responsibilities:
This position is responsible for building and maintaining the MAH’s member, donor, and partner CRM database and for core development gift processing functions including: entering and recording gifts, donor receipts and acknowledgements, recognition, gift tracking, and reporting. This position directly supports the Director of Development & Communications and Executive Director in all areas of development including funder identification, cultivation, solicitation, and stewardship. In addition, this position works in close partnership with the Director of Finance & Administration on key steps in the internal controls, including accepting and processing contributions and earned revenue.

Essential Job Functions:
• Work with the senior management team to align with the MAH’s overall vision to grow and strengthen our donor base, including diversifying our channels of support.
• Create periodic reports regarding current contributions and maintain all information systems, files, and data related to member interests, including contact information in Salesforce.
• Develop and update donation and membership payment processing training documents and other materials necessary to build and maintain a detailed donor/member database.
• Collaborate across teams to develop a thoughtful and strategic donor journey that addresses the needs of our community and the museum’s long-term goals. Work with the team on cohesive donor and membership outreach.
• Collaborate to help develop and update membership recruitment and renewal materials necessary for a consistent voice and image across the MAH and all of our properties.
• Manage the day-to-day payment processing transactions related to memberships and donations, including resolving any technical issues to improve the contributor’s experience.
• Understand and adhere to California and federal gift acceptance guidelines, policies and procedures. Provide input on updates as needed.
• Routinely audit the Salesforce database for duplicates and implement other data quality metrics.
• Work with the MAH’s Director of Administration & Finance to reconcile finances between Quickbooks and Salesforce; and accurately record projections and summary of funds.
• Conduct research as needed into donors, organizations, and technologies that support the fund development process.
• Receive and process contributions and earned revenue in partnership with the Director of Finance & Administration. Support other financial operations as required.
• In collaboration with the team, oversee donor mailings including special campaigns, and acknowledgments.
• Manage operational considerations related to payment processing for donations and memberships.
• Serve as the primary staff contact for independent contractors and vendors who support the MAH’s CRM management tools including Salesforce and Sunreach Consulting.
• Coordinate cross-departmental CRM system management projects.
• Assist in the preparation of grant proposals, reports, and other communications.
• Oversee the internal records management for grants and other funding from groups and organizations.
• Oversee and mentor interns to support the development program at the MAH.
• Be able to work within a fast-moving environment and to deliver within restricted time, space, and financial resources.
• Be able to utilize various electronic communication means to accomplish the duties and responsibilities of the position.
• Be able to work with a diverse range of people.
• Support the mission of the MAH in accordance with the strategic plan, Board direction, and adherence to the policies in the employee handbook.
• Attend board and committee meetings as necessary.
• Be physically present at the MAH a minimum of 75% of the work week.

Qualifications:
• Bachelor’s degree preferred in a related field or 3+ years of professional experience.
• Proficiency working in a CRM system REQUIRED. Experience with Salesforce preferred. Experience working with payment processing and tracking tools preferred, including Stripe, Chargent, and Square.
• Attention to detail, including a high degree of accuracy and efficiency.
• Ability to be discreet in managing confidential information.
• Excellent oral and written communication skills.
• Must be able to work a flexible schedule.

How to Apply:
To apply, please submit a cover letter, resume, and three professional references by e-mail to jobs@santacruzmah.org. Please put “Systems Coordinator Search” in the subject line of the email. Applications will be accepted until the position is filled. No phone calls, please. Only applicants being considered will be contacted.

The MAH is an equal opportunity employer committed to a diverse and inclusive work environment. We strongly encourage Black, Indigenous, People of Color (BIPOC), and all other marginalized identities to apply. The MAH is for everyone and dedicated to actively practicing anti-racism in our organization.

The MAH is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, as well as programs and activities. If reasonable accommodation is needed to participate in the job application, interview process, or other aspects of employment, please contact hans@santacruzmah.org.

About the Organization:
Serving 130,000 people per year, the MAH is a thriving community gathering place for Santa Cruz County on California’s central coast. Its robust slate of offerings includes commissioned, co-created, and presented work; a rotating exhibition series; biennial public festivals; education and outreach programs; and cultural celebrations and activities in collaboration with its many partners. In addition, the MAH maintains a permanent collection of art and artifacts of regional significance; manages a historical archive and multiple historic sites; and operates a vibrant public plaza on the museum’s doorstep that features food, social events, and year-round creative happenings.

Hours: Minimum of 30 hour per week, Non-Exempt
Rate: $20–$24/hour, DOE
Application Deadline: Rolling, open until filled.

General Purpose of Position:
Working under the Director of Development & Communications and in collaboration with other staff, this position is responsible for coordinating marketing functions for the Santa Cruz Museum of Art & History (MAH). A member of the development and communications team, the position will assist in creating content, developing brand awareness, and cultivating engagement.

Principal Duties and Responsibilities:
This position role is responsible for the implementation and tracking of website updates, digital marketing and email campaigns, collaborating on social media strategy and execution, and building awareness for the MAH’s exhibitions, programming, and partnerships through robust content production and distribution across multiple platforms.
Essential Job Functions:

Website
• Oversee website, including content strategy and production, analytics, and evaluation.
• Work with other museum departments to update content in a timely manner, and in conjunction with institutional messaging.
• Under the guidance of the Director of Development & Communications, serve as point-person for designated digital and marketing projects, including liaising with internal stakeholders, and external vendors and partners to develop timelines and ensure delivery.
Social Media
• Lead all social media campaigns via Instagram, Twitter, Facebook, and other relevant platforms with compelling content and diligent community management.
• Maintain and safeguard brand voice and message strategy across networks.
• Promote the museum’s initiatives through both organic and paid social media.
• Participate in the development of ongoing strategy for the museum’s social channels.
• Monitor, report, and respond to customer service issues.
• Set and track measurable goals in alignment with the museum’s strategic plan.
• Help determine the impact of all the museum’s social media outreach; analyze and review effectiveness of organic efforts and paid campaigns to help evolve ongoing social media strategy.
• Manage, balance, and report on social media budget each month.
• Generate relationships with social media influencers to attract new audiences.

E-marketing
• Coordinate the museum’s email marketing program, ensuring consistent quality, formatting, tone, and voice, and maintaining lists and segments.
• Develop and manage institutional email calendar and timelines for all email communications, ensuring campaigns are created and deployed on schedule.
• Collaborate on the design of communications by other departments, offering guidance and ensuring consistent formatting, quality, and tone and voice.
• Monitor statistics and share campaign reports; make data-driven recommendations for improving email strategies and ensuring successful campaigns.
• Create new email templates as necessary.
Public Relations
• Assist with public relations activities, including responding to press inquiries and developing and editing press releases.
• Act as the point person for all incoming media requests, including responding to and managing emails, calls, and requests from media for assets, interviews, etc.
• Coordinate onsite press visits, interviews, and photoshoots for media.
• Develop and update media lists with regional and national contacts.

Additional responsibilities
• Assists in preparation of campaign briefs, marketing research, reports, and presentations
• Be able to work within a fast-moving environment and to deliver within restricted time, space, and financial resources.
• Be able to utilize various electronic communication means to accomplish the duties and responsibilities of the position.
• Be able to work with a diverse range of people.
• Support the mission of the MAH in accordance with the strategic plan, Board direction, and adherence to the policies in the employee handbook.
• Attend board and committee meetings as necessary.
• Be physically present at the MAH a minimum of 50% of the work week.

Qualifications:
• Bachelor’s degree in a related field or 3+ years of professional experience.
• Proven ability to adapt writing style to maintain and define the voice of the organization.
• Experience collaborating with designers and producing high-quality graphics, images, and marketing collateral.
• Proven experience with many types of marketing and communication strategies and tools.
• Proficient with Salesforce, Google Analytics, Mailchimp, and other marketing automation tools.
• Proficiency in image editing and graphic design software such as Adobe Creative Suite
• Excellent oral and written communication skills.
• Must be able to work a flexible schedule, including nights and weekends.

How to Apply:
To apply, please submit a cover letter, resume, and three professional references by e-mail to jobs@santacruzmah.org. Please put “Marketing Coordinator” in the subject line of the email. Applications will be accepted until the position is filled. No phone calls, please. Only applicants being considered will be contacted.

The MAH is an equal opportunity employer committed to a diverse and inclusive work environment. We strongly encourage Black, Indigenous, People of Color (BIPOC) and all other marginalized identities to apply. The MAH is for everyone and dedicated to actively practicing anti-racism in our organization.

The MAH is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, as well as programs and activities. If reasonable accommodation is needed to participate in the job application, interview process, or other aspects of employment, please contact hans@santacruzmah.org.

About the Organization:
Serving 130,000 people per year, the MAH is a thriving community gathering place for Santa Cruz County on California’s central coast. Its robust slate of offerings includes commissioned, co-created, and presented work; a rotating exhibition series; biennial public festivals; education and outreach programs; and cultural celebrations and activities in collaboration with its many partners. In addition, the MAH maintains a permanent collection of art and artifacts of regional significance; manages a historical archive and multiple historic sites; and operates a vibrant public plaza on the museum’s doorstep that features food, social events, and year-round creative happenings.