Dance

Box Office Associate

Background
ODC is a groundbreaking contemporary art institution: a world-class dance company, a presenting theater, and a dance school. Known nationally for its entrepreneurial savvy as well as artistic innovation, the organization is unique for its fully integrated vision. ODC strives to cultivate artists, inspire audiences, engage the community, and foster diversity and inclusion through dance performance, training, and mentorship. Operating in San Francisco’s Mission District for more than 50 years, our programs and activities contribute to San Francisco’s vibrant dance and arts ecosystem, community development, arts education, and access to creative art-making.

Summary and Objectives of Role
The Box Office Associate will work closely with the Audience Services Coordinator with a minimum of 5 admin hours per week. The Box Office Associate would be welcome to take additional shifts as House Manager and would be paid at the House Manager rate. They would also work closely with ODC Theater in concert with other essential services (production and marketing) to support performances and public programs and cultivate relationships with ticket buyers and theater clients.

Compensation / Nature of Role

$21/ hourly (part-time) with a minimum of 5 admin hours per week.
Sick time accrued as hours worked. Earning free dance classes at the ODC Dance Commons.

Required Qualifications
• Bachelor’s degree or higher education certification.
• Demonstrable knowledge of ticket office procedures (experience with Patron Manager a plus) and filing systems.
• Superior customer service skills and the ability to deal with the public tactfully and professionally.
• Must be available to work evenings and weekends as required by the performances and special events schedule.

Duties and Responsibilities
This position demands demonstrable knowledge and skill in several areas, including (1) high-level and personable customer service; (2) database systems (Salesforce or Patron Manager preferred); (3) box office and front-of-house event management; and (4) familiarity with contemporary dance and performing arts and audiences.

• Greet the public by telephone and in person, providing routine information about sales options for upcoming performances and general information.
• Process ticket sales and comp requests in person, online, and over the phone.
• Ensure a proper supply of materials and stock-specific to box office operations.
• Assist with building access to artists, renters, and guests.
• Assist with group sales initiatives
• Report performance activity, including any problems, attendance, and lost-and-found to Audience Services Coordinator.
• Lead role in developing and ensuring schedule coverage in relationship with Audience Services Coordinator.

To Apply
· Please email to: HR@odc.dance & c.levy@odc.dance the following:
· Resume
· Cover Letter
· Please reference “Box Office Associate” in the subject line.

ODC is a non-profit organization. All applicants must be eligible to work in the US. Applicants from diverse backgrounds are encouraged to apply.

No phone calls, please.
Principals only. Recruiters, please don’t contact this job poster.
Please do not contact job posters about other services or products.

Background:

ODC is a groundbreaking contemporary arts institution, delivering its mission through a world class
dance company, an innovative presenting theater and digital platform, a dance school for movers of all
ages and abilities, and ODC Heath with initiatives including a fee-free diagnostic and educational Healthy
Dancers’ Clinic, and a fitness program for all levels and abilities. Guided by Founding Artistic Director
Brenda Way, ODC is nationally recognized for its entrepreneurial spirit and artistic innovation. Unique for
its fully integrated vision, ODC strives to inspire audiences, cultivate artists, engage community, and
foster diversity and inclusion through dance performance, training, and mentorship. ODC operates a
two-building campus consisting of a Dance Commons and the ODC Theater in San Francisco’s Mission
District (when in-person activities are allowed), and a robust digital program for classes, performances,
and engaging dialogue. ODC’s programs and activities have contributed to community development, arts
education, and access to creative art-making for 50 years.

Position Summary:
Reporting to the Director of Production, and working closely with ODC’s theater, school, fit program,
health initiatives as well as its facilities and operations staff, ODC’s Campus Production Coordinator plays
the lead role in arranging for and meeting the specific production and on-going technical needs for
internal ODC programs, facility rental clients and select special events on the ODC campus. The role is
assisted by other ODC production staff. Responsibilities include, but are not limited to, staffing crew
shifts, advancing rentals and ODC productions, maintaining theatrical equipment, studio audio
equipment, interfacing with artists and organizations presenting, co-presenting or being presented by
ODC in its facilities, supporting all aspects of live performance production in ODC’s facilities and/or other
Bay Area touring and event venues.

Compensation:
The Campus Production Coordinator is an at-will, part-time, hourly, non-exempt position (eligible for
overtime). The expected timebase for this role is 20-28 hours/week. Hourly compensation of $25-27/hr
DOE.

Essential Duties and Responsibilities:
●Represent ODC and facilitate positive and efficient working relationships with ODC staff as well
as artists and organizations presenting, co-presenting or being presented by ODC in its facilities. 
●Create, articulate and maintain ODC’s technical and production standards and policies to meet
the artistic vision of ODC and its affiliated partners.
●Help ODC Theater and Production staff with reporting and dissemination of all production
information to incoming artists.
●Facilitate ongoing communication between artists, production staff, technical crews and other
staff as needed to ensure effective coordination of resources and activities.
●Determine and/or advise equipment needs relative to labor and budget.
●Track and keep artists, Theater staff and DOP apprised of all project-related costs, especially
labor and equipment rentals.
●Execute and confirm scheduling of technical crew for ODC Theater and Studio activities/events.
Secure or serve as back up crew in case of emergency schedule changes.
●Schedule and supervise load ins and load outs.
●Attend relevant weekly staff and production meetings and client meetings as needed.
●In coordination with DOP, schedule, attend and/or supervise technical rehearsals as required by
production schedule assignments.
●Oversee House Technicians on layout, equipment and technical issues, and policies and
best-practices.
●Direct and verify the restoration of Light Plot and other facilities to base specifications at the end
of a production.
●Submit any expenses and follow up evaluations of rental, co-present and present events in the
ODC Theater and other facilities.
●Handle layout, equipment and technical issues specific to ODC performance spaces.
●Troubleshoot technical issues as they arise in the theater and across the ODC campus.
●With the DOP, coordinate and/or provide the pickup/delivery and return of rentals.
●Draft production schedules for projects presented by ODC Theater and coordinate with artists to
reflect their project specific needs.
●Occasionally work technician shifts.

Required Qualifications:
●Must be over 21 years of age and eligible to work in the US
●Must be available to work on site at the ODC campus for on-going in-person projects (located at
351 Shotwell Street and 3153 17th Street in San Francisco, CA).
●Excellent communication skills (verbal and written).
●Ability to work and interact well with individuals from various backgrounds in a culturally
diverse, fast-paced, collaborative environment, in both supervisory or supervised roles.
●Organized, with excellent skills in prioritizing, scheduling and time-management; strong creative
problem-solving abilities.
●With notification in advance, must be able to be on call after-hours and on weekends where
appropriate.
●Must have a valid driver’s license. Comfortable and experience with driving a Box Truck
preferred.
●Working knowledge of audio and video equipment, software and practices, including but not
limited to live audio mixing, music recording, video recording, basic video editing and archiving,
projectors, Qlab, etc. 
●Working knowledge of lighting equipment, software and practices, including but not limited to
ETC lighting & control boards, DMX, scrollers, LEDs, movers, Vectorworks and Lightwright.
●Familiar with all aspects of theatrical production including basic to advanced knowledge of:
lighting, scenic, sound, video, rigging, etc.
●Interests in performing arts and the advancement of the arts.
●Ability to manage others and attend to administrative duties.
Physical Requirements and Work Environment
●Work is performed primarily in a performing arts facilities setting.
●Work is primarily performed standing, walking and sitting.
●Must be able to lift and carry 50 lbs.

To Apply

●To apply, please send a cover letter, resume, salary requirements to hr@odc.dance. Please
reference “Campus Production Coordinator” in the subject line of your email. Position is open
until filled. No phone calls, please. Note, resumes submitted without a cover letter and salary
requirements will not be considered.

At ODC we believe the vitality of life in the San Francisco Bay Area is contingent upon continued exposure
to a variety of perspectives, beliefs, and wisdom. Our work at ODC is challenging and exciting. We attract
people who are committed to dance and the arts and we are willing to work hard to engage our
audiences and serve our communities. If you want to make a difference, challenge yourself and help us
continue to innovate, we welcome your energy and talents. People of color and people with disabilities,
of diverse sexual orientations, gender expressions and identities are welcome and encouraged to apply.