Store Associate


Store Associate, Part-Time/ Non-Exempt

An affiliate of the Smithsonian Institution and AAM accredited, the Japanese American National Museum (www.janm.org) is recognized as one of the nation’s premier cultural museums. JANM also speaks out when diversity, individual dignity, and social justice are undermined, vigilantly sharing the hard-fought lessons accrued from this history. Its underlying purpose is to transform lives, create a more just America, and ultimately, a better world. JANM’s voice has never been more urgent or relevant than during this time of rising Anti-Asian hate and racism, and it has committed to galvanizing and advocating for the AAPI community.

Store Associates are responsible for promoting sales, processing sales and orders, and providing excellent customer service. Preferred schedule for 15–23 hours per week. One weekend day is required but weekday schedule is flexible with advance notice. Must be able to work with individuals of all ages and support large museum-wide events like Family Festival Days and all Store staff is required to be available for Black Friday weekend and annual inventory.

Duties include processing on-site, phone, mail and web order sales; assisting with store merchandise display: receipt and stocking of new merchandise; pulling, packing, and shipping orders; promoting sales of membership, gift certificates and other special sales as needed. Light office duties; data entry, making copies, filing, typing, etc. Reconciles cash drawer and empties donation boxes at the close of business. Adhere to Museum COVID-19 protocols.

HS Diploma, Bachelor’s degree preferred. Minimum of a year of customer service experience in a retail environment. Prior non-profit experience and working with volunteers beneficial. Ability to multi-task, adept with handling cash and processing sales and requires professional phone skills for taking customer phone orders and answering general inquiries. Must be able to provide courteous and effective service to co-workers, volunteers and the public. Knowledge of Shopify or similar POS system and Altru database software is preferred. Familiarity with Google Suite and MS Office. Knowledge of Japanese American history and culture a plus; however, sensitivity to issues of diversity and ethnicity is essential. Clear background check and credit check; fully vaccinated + Boosted for COVID-19 is required to work on-site.

Please visit https://www.janm.org/jobs for application form and to view full job qualifications. EOE.

Benefits include: free on-site parking, sick time, complimentary family level membership, discounts in museum store and at on-site Chado tea room.

Submit: Cover Letter, application and resume with references
Japanese American National Museum
Attn: Human Resources
Re: Store Associate, Part-Time
100 N. Central Ave, Los Angeles, CA 90012
Email: hr@janm.org Fax (213) 830-5673

No Phone Calls Please; Open Until Filled

Apply Now


Expires: 2022-10-13


Japanese American National Museum


Los Angeles


100 N. Central Ave. Los Angeles, CA 90012





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