THE POSITION
The City of San Gabriel is recruiting for the position of Playhouse Production Coordinator, Front of House. The Front House Playhouse Production Coordinator assists with the day-to-day ticketing, ushering, and concession operations for the historic San Gabriel Mission Playhouse (circa 1927). This position provides an exceptional opportunity for the ideal candidate to develop a career in theater operations with our historic City and San Gabriel Mission Playhouse.  A career with the City of San Gabriel offers excellent pay and benefits, outstanding professional training and development opportunities, and a great location for living and working in Southern California.

THE IDEAL CANDIDATE
Coordinating front of house needs at the San Gabriel Mission Playhouse can be fast-paced and demanding, so the ideal candidate is adaptable, able to multi-task and thrive under pressure, detailed and organized, strategic and goal oriented, collaborative, customer service oriented, and an outstanding communicator.  The ideal candidate can effectively balance the needs of producers, artists, City staff, and Playhouse staff while taking into consideration the strategic goals of the Playhouse.  The ideal candidate is also intrinsically motivated, energetic, ready and willing to assist others, and continuously looking to develop and improve Playhouse operations.

SUMMARY OF POSITION DUTIES
Under general supervision of the Playhouse Production Coordinator, the Assistant House Manager oversees the day of front-of-house operations for theater events at the Mission Playhouse; supervises part-time staff including ushers, parking attendants and concessions attendants while on site. 
The Assistant House Manager serves as main point of contact for a wide variety of events at the Mission Playhouse.  

This class differs from the Usher limited services position classification due to the level of experience required, complexity of work performed, and level and scope of supervision over staff.
  
For more detailed information regarding the job duties and minimum requirements for this position, please clink the link below for the Assistant House Manager class specification.

Assistant House Manager

RESPONSIBILITIES
Supervise part-time staff including ushers, parking attendants, box office staff, and volunteers.
Perform general proper cash handling as needed for the parking lot and box office in compliance with the City’s policies and procedures.
Responsible for the opening and securing of the Mission Playhouse front of house for events, while following the City’s proper procedures. 
Monitor the Mission Playhouse facility during the duration of scheduled events; ensure compliance with all facility rules and regulations.  
Communicate effectively with clients to ensure last-minute event changes are processed accordingly. 
Operate box office software and hardware to conduct ticket sales, printing and scanning.  
Provide direction and assistance to clients, patrons, and staff in resolving rental issues, Mission Playhouse facility problems and emergency situations including any accidents, incidents or any injuries. 
Provide excellent customer service; promote City goals and priorities in compliance with policies and procedures; maintain absolute confidentiality of work-related issues, client records and City information. 

WORK SCHEDULE
This is a limited part-time position and the work schedule for this position will vary by week and requires evening and weekend work, depending on the needs of the Playhouse.  
 

Typical Qualifications
 

Any combination of experience, education, knowledge, skills, and abilities may be considered for this position; however, this position typically requires, at a minimum, the following:
High school diploma or GED equivalent.
One (1) year of experience in a performing arts theatre, event venue, and/or box office. 
Minimum three (3) years of customer service experience. 
Supervisory experience is highly desirable.

Supplemental Information
 

APPLICATION INSTRUCTIONS:
Applications must be well prepared and organized and include the following three items as attachments: (1) cover letter, (2) professional résumé, and (3) copies of all professional certifications required and/or applicable for the position.  DO NOT SUBMIT DRIVER’S LICENSE with item #3.   Driver’s license will be validated upon conditional offer of employment.
 
APPLICATION FILING DEADLINE:
This recruitment is scheduled to close at midnight on Sunday, February 9, 2025, or when a sufficient number of qualified applications have been submitted, whichever occurs first.  Please do not hesitate to apply as this recruitment may close at any time without notice.
 
RECRUITMENT EXAM PLAN & SCHEDULE (TENTATIVE):
The following is the tentative schedule for this recruitment.  Please prepare your schedule in advance to accommodate the anticipated recruitment schedule.  Note that this schedule may be changed at any time if deemed necessary.  Please call Kimber Gutierrez, Management Assistant, at (626) 308-2802 or check the posted recruitment bulletin for updates.
 
Application Filing Period
January 15, 2025 – February 9, 2025

Qualifying Panel Interview Exam
Week of February 17 , 2025

Selection Interviews
Week of February 24, 2025

Pre-Employment Process
Approximately 6-8 weeks

Target Start Date
April 7, 2025