BOX OFFICE & PATRON SERVICES MANAGER

STATUS:                Full Time, 40 Hours/week, non-exempt employee
SALARY:                $55,000
BENEFITS:            Health Insurance, PTO, Professional Development  

REPORTS TO:                Managing Director
START DATE:                May 1st, 2024

DEADLINE TO APPLY:                March 24, 2024

Who We Are

Shotgun Players is a company of artists determined to create bold, relevant, affordable theatre that inspires and challenges audiences and artists alike to re-examine our lives, our community, and the ever-changing world around us. We are committed to a welcoming and inclusive work culture and audience experience where everyone who walks through our doors feels a deep sense of belonging. We center our values in all that we do and hold ourselves accountable with rigorous, comprehensive, and regular reviews of policies, procedures, and staff. Getting it “right” is not a box we can check. It’s a daily practice and we are all here for that journey!

Job Description

The Box Office & Patron Services Managers run our online and in-person box office activities, including single ticket and subscription campaigns. They also supervise the Front of House staff at The Ashby Stage, and work collaboratively with our staff to create a welcoming and inclusive environment for audiences for all public events.

RESPONSIBILITIES:

•   Manage daily operations of Box Office in collaboration with the Box Office Associate – including live phone hours, ticket and subscription sales, nightly reconciliations, updating voicemail/website/calendar information and weekly reporting.

•   Run our nightly Box Office with the support of the Box Office Associate and Front of House Staff. We have programming 38-40 weeks per year, 5 nights a week (BO Manager currently works Tues – Sat)

•  Manage digital performance creation, ticketing, and reporting for online live-streaming and video-on-demand (including uploads, reviewing captions, and archiving)
•   Implement Box Office systems and policies for our current season and beyond.
•   Train, schedule and supervise House Managers, Concessionaires and volunteer ushers.

•   Assist patrons with questions and concerns; communicate Shotgun policies and accommodate requests when possible.

•   Serve as the master user of AudienceView (“AV”), our Customer Relations Management software, to build out back-end ticketing and events, create Business Intelligence reports, build seasonal subscriptions, and manage customer profiles.

•   Act as the point of contact for communications with AV regarding software patches, error logging, and updates.

•   Create analytics reports around ticket sales, subscription drives, marketing KPIs, and fundraising; report out on findings and trends at weekly all-staff meetings and at the request of the Managing Director, Marketing Director, and Development Director

QUALIFICATIONS:
•   Management experience in box office and front-of-house operations
•   Experience with financial reporting and handling cash
•   Working knowledge of nonprofit performing arts organizations
•   Experience with AudienceView or other customer relations management software is a plus

•   Familiarity with Excel, Word, and Google Workspace
•   Excellent customer service skills

•   Familiarity with HTML is a plus

TO APPLY:
Please complete this form: https://forms.gle/fMeo2dbm7pT1UrTR6
This includes uploading a cover letter, resume, and submitting references with contact info. If you have any questions or concerns, please contact: jobs@shotgunplayers.org, with “Box Office and Patron Services Manager” in the subject line. https://shotgunplayers.org/online/article/jobs

Shotgun Players is an equal opportunity employer committed to creating a welcoming environment where everyone feels valued and appreciated. We honor our inclusive community of artists, audience, staff, board, and company members and celebrate our many differences as we unite in our shared love for theatre. Shotgun Players does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Applicants from underrepresented identities and backgrounds are strongly encouraged to apply.