Craft Contemporary is seeking a full-time Visitor Services Coordinator to support students, members, and visitors at our lobby entrance desk. Under the supervision of the Director of Development and in close coordination with the Shop Manager, the Visitor Services Coordinator provides outstanding customer service to ensure that all guests’ museum experience is inclusive and welcoming. This position is responsible for greeting visitors, taking admission payments, promoting museum memberships, tracking attendance, generating financial sales reports, assisting with special events such as opening receptions, and managing the museum’s volunteer program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Greet visitors, sell admission, and provide wayfinding.

·         Provide professional, courteous, and welcoming customer service to visitors, members, board members, volunteers, donors, and other community members.

·         Accurately process admission fees, workshop registration fees, donations, and other payments; make bank deposits; enter payments to the museum into the POS system and maintain attendance statistics.

·         Actively promote visitation, membership, and participation in programming to visitors.

·         Ensure admissions desk and other front-facing spaces are neat, orderly, and maintained.

·         Provide membership-processing assistance using Bloomerang  database (Craft Contemporary’s CRM software) to perform all necessary membership tasks, including updating donor profiles, processing payments, sending renewal reminders, and generating membership cards.

·         Answer general inquiries via phone and email and provide general information to visitors about the museum, its exhibitions, and programs. Regularly update the voicemail message to provide accurate and timely information.

·         Manage RSVPs for public programs and events.

·         Support set-up and staffing of members’ programs and other special events, including some evenings.

·         Build strategic mailing lists based on visitor email lists.

·         Manage the museum’s volunteer program: recruit and onboard volunteers, schedule and oversee work assignments, monitoring and rewarding volunteers for their service.

·         Track, order, and fill office and janitorial supply requests.

·         Keep track of the museum-wide calendar and take meeting minutes at staff meetings.

·         Assist the shop with merchandise sales, customer service, and coverage as requested by the Shop Manager.

·         Support exhibit installations and regular care and maintenance of exhibits.

·         Perform other duties or projects as assigned.

REQUIREMENTS

·         Must be able to regularly and reliably work Wednesday – Sunday. Some evening hours are required, including the first Thursdays of every month and Saturday night opening events (3 annually), as well as the annual Gala.

·         Outgoing and friendly with strong communication and interpersonal skills; eager to work as an ambassador for Craft Contemporary.

·         Strong computer, point of sale (POS), and database skills.

·         Basic math skills.

·         Flexible and open to changing priorities and managing multiple tasks.

·         Comfortable interacting with diverse ages and audiences.

·         Comfortable and effective working in a small organization.

·         Positive attitude and solution-oriented approach.

·         Bi- or multi-lingual candidates are strongly encouraged to apply. Spanish speaking preferred.

Salary: $21/hour plus benefits package; this is a non-exempt position.

Please send resume, cover letter to suzanne@craftcontemporary.org