ESSENTIAL DUTIES AND RESPONSIBILITIES
Working with gift officers, produce and distribute outgoing solicitation and stewardship mailings, both digital and print. Duties include (but are not limited to):

• Analyzing/establishing criteria and extracting accurate mailing lists from the Tessitura database.
• Managing regular mail and email renewals, and pledge reminders for individual donors at the membership, digital, Leaders Circle and Board levels.
• Working with vendors, mail houses to coordinate and complete large mailings.
• Overseeing the timeline, assembly and distribution of all special donor mailings such as season catalogs, event invitations and newsletters, in conjunction with Marketing Production Manager.
• Coordinating the fulfillment of donor gifts such as CDs, art work, etc.
• Coordinating volunteers for assembly and distribution of mailings and other projects.
• Research and implement potential efficiencies or opportunities in solicitation and stewardship activities.
• Assist with compilation of analytic reports.
• Review reports to ensure accurate entry. Provide support in gift entry as needed.
• Update constituent information in Tessitura to match SFJAZZ business conventions as necessary, including returned mail, customer service issues, etc.
• Create and maintain a regular report of department collateral and event materials; Communicate with department fundraisers any issues or concerns regarding inventory and future projects.
• Provide front-line customer service (in-person, online, over phone), including intake of donor gift inquiries, processing customer service issues generated via web or store, and direct follow-up with donors.
• Lead Tessitura testing. Research, troubleshoot, implement best practices for SFJAZZ’s database. Work with vendors as needed to implement better database workflows.
• Provide strategic lists and extractions to maximize fundraising campaigns and gala efforts.
• Manage database improvement projects, create new workflows as the program grows and train colleagues on new processes.
• Ensure SFJAZZ’s database and colleagues uphold high standards of data consistency, integrity, security, and accuracy.
• Perform other duties as assigned.
• This list of duties and responsibilities is not all-inclusive and may expand to include other duties or responsibilities that management may deem necessary from time to time.

MINIMUM QUALIFICATIONS

• Superior organizational and interpersonal skills; attention to detail and ability to work on a variety of projects simultaneously.
• Ability to prioritize varied and time-sensitive projects; ability to work both independently and in a team environment.
• Knowledge of Google Workspace, MS Word and Excel, and CRM skills required.
• Hands-on experience with a database is required; Experience in Tessitura and OTT (Vimeo, Youtube subscription support) is a plus.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to communicate effectively with a diverse array of constituents.
• Ability to appropriately handle confidential and sensitive documents.
• Professional demeanor; tact and diplomacy are imperative.
• Position requires very occasional evening hours.