FLSA: Exempt, Full-Time, Temporary 
Supervisor: Director of Programs & Membership Services 
Project Period: 18 months; April 1, 2022 – September 30, 2023 
Note: This position is primarily remote. It is a fixed, 18-month position and is currently funded through September 2023. 
 
People of the Global Majority/BIPOC individuals are strongly encouraged to apply. 

Founded in 1977, Chorus America is the advocacy, research, and leadership development organization that advances the choral field. We support and serve conductors, administrators, board members, and singers with tools, training, peer-networking, and access so that choruses are better able to contribute to their communities. Chorus America has more than 1,500 members; a 10-member, well-respected staff; and an annual budget of $1.3 million. 
 
POSITION 
Chorus America is seeking a Membership & Grants Associate to join our growing team. 
 
The Membership & Grants Associate plays a key role in supporting Chorus America’s membership services and funding programs. Together with the membership team, the Membership & Grants Associate will support members by assisting them with their renewal and payment process, respond to inquiries, and provide technical assistance. This position will invest and lead in technology systems for member programs and services, specifically in Survey Monkey Apply and CiviCRM.  
 
In partnership with the Music Education Grants Program Officer, the Membership & Grants Associate will support the inaugural grant cycle and grantee cohort programming though the project’s confirmed period (September 2023). The Associate will assist in ensuring the principles of access, diversity, equity, and inclusion (ADEI) are embedded in this programming. In addition, this role will provide technical support for applicants, panelists, and grant partners, develop materials, and support data collection and the resulting impact report and video. 
 
This work seeks to advance the mission of the organization and is rooted in Chorus America’s commitment to access, diversity, equity, and inclusion. 
 
KEY RESPONSIBILITIES 
Create and Deliver a Positive Member Experience 
Support Chorus America’s membership data work, in both occasional and recurring processes: 
Pull membership and email lists 
Receives paper and digital renewal requests and assists members in processing membership renewals, via email and phone 
Track renewal data and membership reports 
Complete data-entry in Chorus America’s CRM, including membership renewals and editing user information 
Communicate with new members as they join 
Execute member invoices, creating and distributing digital files as needed, and assist in deploying paper invoices through a mail-house 
Support Chorus America members, responding to entry-level questions that are log-in, tech, or user-related. 
Processes higher-level inquiries to appropriate staff members 
 
Support the Grant Partner Cohort & Data Collection 
Become an advanced user of Survey Monkey Apply, acting as the tech administrator for Chorus America’s grant-making and awards programs. This includes, but is not limited to: 
Building workflow stages and grant contracts for awarded applicants 
Build final reports in Survey Monkey Apply 
Builds portal for grantees to submit video footage 
Builds future grant and award programs in the software 
Supports data collection and feedback from program participants 
Builds surveys for applicants, panelists, and the grantee learning cohort 
Provides data, research, and logistical support to the music education researcher/mapper for this program 
Updates project management tools and supports the project management of the video and impact study for Chorus America’s grant-making program 
Supports grantee partners 
Develops materials for cohort programming 
Assists consultant and Program Officer with regular grantee cohort check-ins 
Staffs and assists in developing grantee cohort programming 
 
Other Duties 
Staff the board membership, programs and other committees as requested 
Support organizational-wide initiatives, including, but not limited to Chorus America conferences, programs, webinars, etc. 
Other duties as assigned 
 
MINIMUM QUALIFICATIONS 
2+ years in a customer service/support and/or an externally-facing or similar role that required providing high quality and responsive support to constituents; 
Must be able to work during Eastern Standard Time business hours; 
Enthusiasm and alignment with Chorus America’s mission and values; commitment to access, diversity, equity, and inclusion.  
A skilled and advanced user of Microsoft Office 365, virtual meeting conferencing, and other tech-based applications necessary for remote and hybrid work; 
Attention to detail and a creative and positive approach problem-solving; 
Independent work ethic and strong time management and organizational skills; 
Strong written, verbal, and listening communication skills; 
Experience and enthusiasm for building efficient systems with a strong orientation towards utilizing technology to improve effectiveness. 
 
PREFERRED QUALIFICATIONS 
Demonstrated experience with Survey Monkey Apply or similar grants management software is highly desirable; 
Demonstrated experience with project management software (Monday.com, Asana, etc.) a plus; 
Knowledge and appreciation of choral music or the arts is a plus. 
 
COMPENSATION 
Chorus America offers a salary range of $40,000-$45,000 commensurate with skills and experience. The organization provides full-time employees with medical, dental, vision, short- and long-term disability, life insurance, and paid time off. During the COVID-19 pandemic employees have been working remotely and are in the process of developing our operations plan for when the pandemic eases. As federal and health guidelines permit, we anticipate that this position and the majority of the staff will be required to periodically travel for in-person work on an as-needed basis (Chorus America conference, board meetings, etc.).  
 
APPLICATION PROCEDURE 
Submit the following materials to anne@chorusamerica.org with the subject line, “Your name + Membership & Grants Associate”. 
Cover letter demonstrating interest and ability to perform the job responsibilities outlined in the above; and 
Resumé demonstrating experience and education 
 
Materials will be reviewed on a first-come, first-serve basis with priority given to applications received by March 15, 2022.