About the San Francisco Gay Men’s Chorus (SFGMC): Our mission is, ”to lead by creating extraordinary music and experiences that build community, inspire activism, and foster compassion at home and around the world.” Founded in 1978, SFGMC sparked a nationwide LGBTQ choral movement after its first public performance at a vigil on the steps of City Hall following the assassinations of Supervisor Harvey Milk and Mayor George Moscone. Since then SFGMC has been embedded in the fabric of San Francisco. It has soothed souls in pain, lifted spirits in triumph, and has remained a steadfast beacon of hope. While SFGMC has performed in some of the world’s most revered opera houses, concert halls, and performing arts venues it has not had a permanent home in San Francisco until recently when SFGMC established the Chan National Queer Arts Center.

SFGMC does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation or gender identity, and is an equal access, equal opportunity, affirmative action employer.

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As an integral part of the San Francisco Gay Men’s Chorus team, the Donor and Patron Services Coordinator works to ensure the financial success of the organization and provide an excellent experience for donors and patrons. This position will support and service annual donor and patron needs as well as corporate partners, major donors, and other key internal and external stakeholders; ensure that donor information is properly recorded and tracked; produce timely and well-written materials to solicit and acknowledge donations; staff performances and events to provide an exemplary experience for guests; and support volunteer development committee members. Reporting to the Director of Development, this position will work cross-functionally with the entire SFGMC team. SFGMC is in the midst of a Capital Campaign to support the recent purchase of a new building. In this role you will support the on-going fundraising efforts and donor experience. 

Responsibilities include:

Donor and Patron Stewardship (40%)

• Answer donor and patron inquiries in a timely manner, including but not limited to emails and phone calls
• Regularly interface with donors and other VIPs regarding performance seating, tickets, events, donations, and more
• Provide concierge-level customer service, including regular proactive outreach, to VIPs and major donors
• Oversee all recognition for individual and institutional donors, including program books, marketing materials, and more
• Maintain lists of corporate and institutional contacts and Jon Reed Sims Legacy Society members
• Work closely with Patron & Development Operations Manager to ensure patrons’ needs are met
• Schedule and attend Development Committee meetings; take meeting minutes and distribute in a timely manner; and provide general support to further committee objectives

Development Support (35%)

• Prepare monthly donor renewal letters and other special appeals, as appropriate
• Prepare weekly tax acknowledgement letters and provide regular upkeep to ensure that content is current
• Serve as the lead for donor benefit fulfillment, including sending invitations, taking RSVPs, and more
• Prepare prospective donor profiles and conduct research as needed
• Work with Marketing Manager to ensure regular email communication and occasional graphics
• Generate reports from Salesforce, and occasionally enter donations into the database as necessary
• Maintain development shared drive, ensuring folders are up-to-date; and create/maintain development document templates
• Support Director of Development and Executive Director in development efforts by logging key interactions into the database and utilizing Salesforce to ensure regular high-level donor communication

Performances and Special Events (20%)

• Ensure accuracy of donor and VIP seating at performances and events
• Staff all performances as will-call lead
• Assist with sponsor renewal and stewardship, including solicitations, committee requests, and general logistics, for the annual Crescendo benefit
• Serve as the table captain point person for annual Crescendo benefit, ensuring regular communication and accuracy
• Provide general support for development events, including but not limited to preparing name tags and place cards, ordering catering, and other duties as they arise

Administrative Support (5%)

• Provide occasional administrative support to Director of Development and Executive Director, including scheduling meetings and infrequently attending meetings in place of the Director
• Other duties as assigned

Reporting Relationships:

The Donor and Patron Services Coordinator reports to the Director of Development.

Compensation:

Compensation will be commensurate with experience and qualifications, with a base annual salary range of $64,500-$74,500. A comprehensive benefits package is offered.

Requirements:

• Bachelor’s Degree or equivalent experience
• Minimum two years of experience in arts or nonprofit management
• At least one year of experience using Salesforce and/or similar CRM
• A passion for SFGMC’s mission
• The ability to inspire donors to renew and increase their support
• Demonstrated attention to detail, understanding of causes instead of just effects and strong analytical skills
• Project management skills with a proven track record of managing and prioritizing simultaneous projects
• Proactive, can-do attitude as a team member, with the ability to respond quickly to requests and adapt when plans suddenly change
• Well-honed emotional intelligence and highly developed interpersonal skills, including the presence and personal style to represent the organization to a variety of constituents; and a strong sense of humor
• Strong interpersonal communication skills: writing, speaking and listening
• Flexibility to work select evenings and weekends during performance season
• Ability to lift up to 40 pounds

To Apply: 

If you feel you are an excellent candidate please compose a thoughtful cover letter demonstrating your writing ability and explaining how your skills and work experience align with the needs of this position. Submit this letter along with a current resume clearly reflecting your relevant experience to ari.lipsky@sfgmc.org. No phone calls, please.