San Diego

Advancement & Membership Coordinator  – Full-time (1.0 FTE) Non-Exempt Position

The ICA San Diego is seeking an Advancement & Membership Coordinator to assist the Advancement team with data tracking, cultivating sponsorships, liaising with donors, and administering the membership program. The role will establish a structured, systematic program of membership relations that will ensure perpetual cordial relations with members, donors and volunteers. The successful candidate will have an outgoing personality and a go-getter mindset with prior experience working in the non-profit sector in either customer service, development, programs or membership and show demonstrated interest in contemporary art, with strong communication and interpersonal skills. The position will work closely with the Advancement, Education, Visitor Experience, and Curatorial departments, reporting to the Director of Advancement.

RESPONSIBILITIES

Membership (40%)

• Serve as the main point of contact for Members in supporting their needs and answering questions about their membership and benefits
• During events, greet members and assist with check-in, especially during members only periods; responsible for production of Members Lounge including set up, securing in-kind sponsors, when possible, and managing the area
• Coordinate member only events like Insider Series, from planning to implementation
• Act as an ICA spokesperson, educate visitors about the current exhibitions, advertise upcoming events to encourage membership signups
• Input new membership information into member tracking system and maintain up to date records, manage online membership registration and troubleshoot technical issues
• Using monthly data-driven key metrics, collaborate with development, marketing and management teams to develop solutions, research market behavior, and accomplish shared objectives to cross-sell, upsell, and convert leads and close on sales
• Create communications for current and past members; send renewal letters, campaigns, and new member communications via phone, text, email
• Forge and nurture relationships with community partners and sponsors to build out unique member experiences and cultivate positive member experiences, boost member loyalty, and inspire further program engagement and returns (e.g. membership emails, seasonal promotion and discount campaigns, Members Only Areas and exclusive VIP Insiders Series)
• Increase member satisfaction through the development of segmented, VIP Member touch points throughout the client-membership lifecycle
• Advertise upcoming events with targeted messaging for our members; collaborate with marketing team to create effective ads and visibility for programming

Advancement Administration (40%)

• Work with Advancement team to support donor relations and gift acknowledgement, responsible for sending acknowledgment letters
• Input data into Salesforce and monitor integrations to keep member and donor records up to date, utilizing trend identification for seasonal and annual predictions and planning
• Support the Advancement team with a wide range of fundraising and engagement strategies for members and donors, including major annual events such as the ICA San Diego Annual Fundraising Gala
• Provide support for Advancement department and general day-to-day operations
• In conversation with Operations, ensure Advancement team has the necessary supplies and materials necessary for day-to-day operations

Sponsorships (20%)

• With guidance from each department, secure and coordinate sponsorships for events, including opening receptions, artist talks, Insider Series, and fundraisers
• Track inventory of in-kind donations and work with Events team to coordinate storage and distribution
• Organize and facilitate communications between sponsors and the Advancement team
• In partnership with the Engagement Coordinator, identify and strengthen strategic partnerships through volunteer opportunities

Knowledge and Skills

• Bachelor’s degree and/or prior experience in the non-profit sector with customer service, development, membership or programs
• Excellent written and verbal communication skills
• Have knowledge and experience in program and event coordination, including community events research, vendor communications, volunteer training, set up and breakdown, and post-event recording
• Highly organized, detail oriented, with the ability to prioritize multiple requests
• Proactive, outgoing and goal-driven individual
• Willingness to take initiative and search out answers, and confident in collaboration with the team or asking for help
• Excellent customer service skills and attitude with an enthusiasm for meeting and working with a wide range of individuals
• Display a positive attitude, show concern for people and community, demonstrate presence, self-confidence, common sense, and good listening ability
• Strong knowledge of Google Workspace including Google Slides, Salesforce or other CRM database, Keynote, WordPress, Shopify plus Adobe Suite preferred
• Deep interest in visual and creative arts preferred, with a knowledge of arts and culture in San Diego

COMPENSATION

Position type: Full-time, 40 hours a week, non-exempt. Hourly rate is $20. A typical shift is 8 hours, weekdays between 9am to 5pm, some weekends and evenings as needed. Benefits include $400 monthly toward medical insurance, paid time off, nine paid holidays in a calendar year, staff appreciation days, discounts at select Balboa Park restaurants and shops, and free admission to member museums.

APPLY

Please submit a resume and cover letter addressing how you meet the above qualifications  – in .PDF format – via e-mail to jobs@icasandiego.org.

INCLUSION

ICA San Diego strives to demonstrate leadership by modeling excellence and best practices for inclusion, diversity, equity and accessibility. We believe in the power of human creativity and value the opportunities for connection and learning that exist when cultures and communities come together in collaboration and understanding.

We commit to championing policies and practices that value diversity, foster cultural equity and create an accessible and inclusive environment. ICA San Diego does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender, gender identity, socioeconomic status, geography, citizenship status or religion. We recognize our strengths lie in the broad range of people who contribute their time and talents to our mission and are dedicated to creating a safe, inclusive place.

Responsibilities:
The Curator of the Institute of Contemporary Art, San Diego will define and guide the exhibition program at both North and Central locations. The Curator will display a strong interest and knowledge of contemporary art of today, acting as a guiding light for the introduction of innovative and renowned artists to our tri-national region (San Diego, Tijuana, Kumeyaay), while supporting the growth of regional artists. Their innovative approach towards contemporary art will support an institution on the cutting edge with a mission to “question everything”, including what art is, who makes it, and where it should be presented.

In consultation with and under the supervision of the Executive Director, the Curator will align the artistic program with the organization’s goals and strategic plan, leading the curatorial department. With an eye toward diverse, provocative, awe-inspiring, and immersive works that reflect ICA’s mission and connection to global themes, they will produce transformative exhibitions and work with an arts committee to expand outdoor works collection holdings. In coordination with the Director of Operations, they will define the curatorial calendar and ensure the organized and timely installation and project management of exhibitions. Working closely with the Director of Advancement, the Curator will provide the required information for fundraising and marketing of the annual exhibition program, and assist in the cultivation of civic, philanthropic, and governmental relationships. With the Director of Education, they will advise on the programmatic direction in alignment with exhibition thematics, considering public
programming and outreach opportunities.

As a host, community ambassador, and content provider, the ICA Curator must be proficient in leading projects and discussions that are both intellectually rigorous and accessible. They will write for general museum audiences in dynamic ways that expand art interpretation and discussions beyond traditional art historical narratives and prioritize more insightful and inclusive perspectives. A demonstrated commitment to cultivating a culture of diversity, equity, and inclusion by amplifying the voices of women, LGBTQI+ artists, and artists of color within and outside our community is essential, as is an understanding and appreciation of the border’s multi-ethnic history.

The ideal candidate will possess the following professional and personal qualities, skills, and characteristics:

Curatorial Excellence:
● Demonstrable success conceptualizing, designing and implementing compelling and
visitor-centered curatorial and collection strategies
● Knowledge of contemporary art history
● Active engagement in the local, national and international art communities
● Cross-cultural competency

● Knowledge of best practices for outdoor collections management
● Experience with artistic research and proven success with published essays or other
writing
● Innovative approaches in the use of technologies for alternative exhibition presentations
● Knowledge of public placemaking
● Considerate of evolving audiences and community needs

Administrative Abilities:
● Excellent organizational skills
● Open and accessible communication skills
● Spirit of collaboration
● Ability to confidently present information both verbally and in writing
● Ability to cultivate internal and external relationships
● Willingness to be flexible and work collaboratively with other departments.
● Proven managerial experience and ability to lead a team that includes curatorial and
exhibition planning and installation
● Comfortable engaging with board members, donors, and the public

Education
Advanced degree in art history, curatorial studies, or closely related field or commensurate experience over five years required. Qualified candidates will bring expertise in organizing and curating museum exhibitions, and academic writing.

Compensation & Benefits
Full-time, exempt position. The salary range for this position is $60,000-80,000, commensurate with experience. Benefits include $400 toward monthly medical insurance premium, retirement plan enrollment, paid time off, nine paid holidays in a calendar year, staff appreciation days, discounts at select Balboa Park restaurants and shops, and free admission to member museums.

To apply: Qualified candidates please send resume and cover letter to jobs@icasandiego.org.
No phone calls please.

Inclusion
ICA San Diego strives to demonstrate leadership by modeling excellence and best practices for inclusion, diversity, equity and accessibility. We believe in the power of human creativity and value the opportunities for connection and learning that exist when cultures and communities come together in collaboration and understanding.

We commit to championing policies and practices that value diversity, foster cultural equity and create an accessible and inclusive environment. ICA San Diego does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender, gender identity, socioeconomic status, geography, citizenship status or religion. We recognize our strengths lie in the broad range of people who contribute their time and talents to our mission and are dedicated to creating a safe, inclusive place.

Oceanside Museum of Art is looking for a creative individual to join our museum staff team as the Membership Manager.  Ideally the candidate will be an energetic, team player eager to advance OMA’s membership strategies to attain annual goals. Position skills include creative marketing strategies, and thoughtful engagement with OMA’s member base. The membership manager plans and implements individual, business, and corporate membership programs. The Manager will also calendar and coordinate various donor level member events. This position will be the lead manager for the museum’s membership program, implementing tactics that serve membership and overarching institutional mission, and long-range vision.

Qualifications

Previous experience preferred: three (3) years in a membership or related customer service or project management position.  Applicants will possess a strong knowledge of CRM database management use (museum currently uses Blackbaud Altru), and well-developed organizational skills. Successful candidates will be an outgoing, friendly individual who enjoys working in a fast-paced team environment and has strong project management and customer service skills.  Experience with annual campaigns, stakeholder success and support, and stewardship of donor-level members a plus. Knowledge and interest of the arts is encouraged.  

This position currently reports to the Executive Director and will work closely with the Development Manager and Marketing Manager. 

Duties

Build short and long-term strategic value plans and timelines at all levels of membership to retain current members, recruit new members, and encourage membership upgrades
Develop benefits and cultivation activities independently and cross-departmentally
Responsible for financial goals, develops annual membership budget, and monitors income and expenses on a monthly basis including preparation of monthly reports to executive team
Oversee Altru record maintenance keeping all membership accounts up to date within the database, oversees the processing and management of membership and direct member care
Work with marketing team for targeted marketing, segmented member tracking, and leverage other potential uses of the Altru CRM
Act as an OMA ambassador at internal and external events
Solicit the needs of OMA members through surveys and personal communication strategies
Staff lead for Membership Council, attend meetings, present reports, and coordinate activities
Support Artist Alliance Planning Council by providing reports and membership lists as needed, and maintain with marketing/website manager up-to-date Artist Alliance 

Oceanside Museum of Art (OMA) is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.

About OMA
Since 1997 OMA has served as an anchor and catalyst for change in North County San Diego by serving as the premier art venue along the cultural corridor between Los Angeles, San Diego and Tijuana. OMA’s exhibitions showcase artists’ works, presenting innovative and dynamic exhibitions of significant local and regional art as well as exhibitions of national and international interest. The museums galleries are redesigned for each exhibition, surprising visitors with a fresh, exciting visual transformation for every new installation.

Job Type: Full-time salaried position, requires some evenings and weekends.

Salary: $50-60,000. Based on experience. 

Required education:  Bachelor’s Degree

Preferred: 

Self-starter able to work in fast-paced environment with minimal supervision
Strong project management experience
Knowledge of art and culture organizations and trends
Previous experience working in membership of a not-for-profit organization
Knowledge of database management (Blackbaud Altru or similar software) and proficient in Microsoft Office