San Diego

Position: Communications Manager
Status: Full-time (40 hours a week), Hourly, Non-Exempt
Pay: $20 per hour
Benefits: Yes (Medical/Vision, Dental, Life, Vacation, Holiday)
Reports to: Director, Parkwide Communications

Application Deadline: August 3, 2021
Apply online: https://bpcp.org/apply/

OVERVIEW
Balboa Park Cultural Partnership is hiring a full-time, non-exempt Communications Manager. A successful candidate will assist the Director, Parkwide Communications with developing and executing strategies and tactics for improving visitation to Balboa Park museums and experiences and raising the brand profile of the Park among target audiences, and for supporting Cultural Partnership initiatives as needed. They will create, coordinate and schedule social media posts (including video), and support communications efforts overall including participating in on-camera interviews; promoting Balboa Park Explorer annual and day pass sales, developing marketing campaigns, and understanding and utilizing analytics. As part of a team, the Communications Manager will help identify, develop and disseminate key messages for target audiences using a multifaceted marketing strategy. This position is based in Balboa Park and will have access to a shared office space. 

RESPONSIBILITIES

Balboa Park Explorer

• Helps deliver annual strategic marketing plans and sales, renewal, and retention strategies for Annual, Parkwide, and Limited Explorers aligning with sales goals.
• Implement strategies with team to develop and manage successful email marketing campaigns, newsletters, and phone calls with Explorer Pass customers.
• Develops messaging for Explorer Pass-specific materials, including letters, e-mails, and social media.
• Plan and execute a monthly on-site Explorer Experience program.
• Assist with LiveChat, as needed. 

Social Media and Outreach

• Directly manages Balboa Park, Explorer Pass, and related social media channels, including strategy and execution.
• Acts as a representative of the Balboa Park Cultural District when needed.
• Assists with facilitating regular Marketing and Public Relations meetings for park partners.
• Creates and implements paid social media advertising.

Strategy and Administration

• Helps develop and implement annual strategic communications plans in support of the Cultural Partnership members and varied departments.
• Builds and executes a social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
• Creates and/or maintains editorial calendars; acquires and evaluates metrics for efforts.

Content Creation and Marketing Production

• Creatively writes and posts social media content about a variety of Balboa Park topics.
• Writes content for media pitches, annual reports, press releases, newsletters, etc. as needed.
• Develops photo and video assets and coordinates shoots as needed for use in social media and for other uses.
• Responsible for monitoring and tracking workflow, deadlines, and project costs.
• Provides layout/design support for advertising programs.
• Provides project preparation and ensures appropriate parties proof final product.
• Works with vendors and designers on bids and production.
• Works with vendors to maintain in-park banner advertising program.

Other Duties

• Maintains a variety of contacts in order to respond to inquiries and requests and to effectively coordinate activities.
• Maintains databases and information catalogs.
• Assists with special events as needed.

QUALIFICATION & REQUIREMENTS
A qualified Communications Manager will enter the position with three or more years of experience in marketing, membership, or sales related field and/or two years or more of experience in brand social media with knowledge of marketing and advertising strategies. The Communications Manager will: 

• Demonstrate values of inclusion, diversity, equity, and accessibility in their work and interactions with others.
• Have experience acquiring and analyzing analytics from social media and other digital environments.
• Have exceptional copywriting skills, as well as long and short format story development.
• Have fundamental knowledge of photography and videography – shooting, as well as, editing.
• Comfort and confidence to appear in front of a camera.
• Be proficient with desktop design and publishing processes.
• Have very strong communication and relationship building skills.
• As an ambassador for the “One Park – One Team” philosophy, a positive attitude is a must.

Additional experience in the following a plus: 

• Experience with Adobe Creative Cloud programs, Google programs, and Microsoft programs.
• Bilingual (Spanish/English).
• Experience with Tessitura Ticketing Software, venue passes, membership, and/or non-profit organization.

COMPENSATION
Position type: Full-time, 40 hours a week, non-exempt. Hourly rate is $20. A typical shift is 8 hours, weekdays between 8:30am to 5:00pm, and weekends and evenings as needed. Balboa Park Cultural Partnership offers a benefits package that includes medical insurance, dental insurance, life insurance, vacation, holidays (10 days), discounts at select Balboa Park restaurants and shops, and free admission to member museums.

APPLY
Submit a resume, letter of interest addressing how you meet the above qualifications, and three writing samples – all in .PDF format – through our website: https://bpcp.org/apply/. No phone calls please.

Applications are accepted now through August 3, 2021. Interviews will begin the week of August 9, 2021. 

OVERVIEW 
The Balboa Park Cultural Partnership is seeking a full-time, non-exempt Operations Coordinator. The successful candidate will have one or more years of experience in administration, business technology, and customer and vendor relations. This role will primarily support the Operations Director with the day-to-day administrative tasks and basic management of business technology including printers, phones, and online technology. They will also work in an office environment that follows COVID-19 safety guidelines as established by the County, State, and CDC. Interaction with vendors and customers in-person is limited. 

RESPONSIBILITIES
The Operations Coordinator will report to the Director, Operations. Duties include:

Office Administration (60%)

• Providing support to leadership, programs, and special events including printing, managing calendars, scheduling and hosting meetings, ordering supplies, drafting content, and communicating with vendors.
• Managing Zoom meeting requests and sending reminders to hosts and guests.
• Managing inventory of business technology including computers, printers, projectors, postage machine etc., troubleshooting and resolving issues in a timely manner.
• Collecting and tracking invoices and credit card receipts for review by the Director, Operations.
• Managing reservations for and delivering/setting up shared technology and equipment (e.g. shared hybrid meeting camera, audio splitter, lectern, portable banners, and temporary signage).
• Assist with maintaining and updating the Cultural Partnership website content.
• Keeping an active inventory and ordering office supplies when needed.
• Organizing and maintaining an accurate inventory of basement storage areas.
• Organizing and maintaining office files including scanning and shredding of documents as needed.
• Assist with cash management and weekly bank deposits.
• Provide weekly and monthly reports including postage usage and inventory and project updates.
• Communicating with customers, members, and vendors in-person and via email, phone, and LiveChat.
• Reviewing the shared office space to ensure it meets CalOSHA safety guidelines.
• Representing BPCP at meetings as needed.

Explorer Pass Support (40%)

• Providing support to the Explorer team by assisting with day-to-day operations (e.g. prepping mail campaigns, organizing and ordering supplies, communicating with museum venues).
• Reconciling daily batches and posts, print, and attach deposit receipts weekly.
• Providing Explorer Pass customer and partner support in-person, and via email, phone, and LiveChat.
• Basic data entry using Tessitura ticketing software, as needed.

QUALIFICATIONS
A qualified Operations Coordinator will enter the position with one or more years of experience in administration, business technology, and customer/vendor relations. The Operations Coordinator will: 

• Demonstrate values of inclusion, diversity, equity, and accessibility in their work and interactions with others.
• Be proficient with computers and business technology at a level of proficiency appropriate for the position’s duties.
• Ability to learn and use new technologies, software, and applications at a level of proficiency appropriate for the position’s duties.
• Have strong orientation towards taking initiative and ownership of projects and assignments and being proactive with projects, assignments, and process improvements.
• Familiarity with spreadsheet and database operation.
• Practice thoughtfulness and care especially when mediating customer service and vendor situations.
• Have the ability to maintain confidentiality and effectively handle highly sensitive and confidential information with sound judgment, tact, and discretion.
• Very strong communication and relationship building skills.
• Be a team player – Work as part of a dynamic team, in an open office environment, and easily adapt to change to ensure organizational goals are met or exceeded.
• As an ambassador for the “One Park – One Team” philosophy, a positive attitude is a must.

Additional experience in the following a plus: 

• Balboa Park organizations

COMPENSATION
Position type: Full-time, 40 hours a week, non-exempt. Hourly rate is $16-$17 (commensurate upon experience). A typical shift is 8 hours, weekdays between 8:30am to 5:00pm, and weekends and evenings as needed. Balboa Park Cultural Partnership offers a benefits package including medical insurance, dental insurance, life insurance, discounts at select Balboa Park restaurants and shops, and free admission to member museums.

APPLY
Submit a resume and letter of interest addressing how you meet the above qualifications  – all in .PDF format – via e-mail to jobs@bpcp.org. Please put “BPCP Operations Coordinator: [Insert your first initial and last name]” in the subject line. No phone calls please. Applications are accepted now through July 21, 2021. Interviews will begin the week of July 26, 2021.