Los Angeles

Overview: 

The MOCA Store Sales Associate provides customer service, completes sales transactions,  maintains the physical appearances of stores, and completes opening and closing procedures.  The Sales staff follows daily performance guidelines provided by management and are expected  to work collegially as part of the Retail Operations Department. 

Requirements: 

• Effective customer service-oriented interpersonal skills 
• Promptness and reliability are essential 
• Accuracy in cash handling 
• Prior retail experience is preferred 
• Availability to work Saturdays or Sundays, plus two additional weekdays with the opportunity to work additional hours
• Ability to work independently 
• Knowledge of, or interest in contemporary art 

Essential functions include but are not limited to: 

• Work closely with the Sales Manager, Retail Coordinator, Webstore, Shipping Coordinator and fellow Sales Associates. 
• Use your creative eye to maintain unique shop displays. 
• Interact positively with museum staff, donors, and museum visitors.
• Meet and greet customers 
• Guide and assist customers with sales of our unique selection of products and publications.
• Grow knowledge of art books and products. 
• Operate Point of Sale cash registers with accuracy and process special orders.
• Complete clear and accurate end of day sales reports 
• Maintain communication with supervisors and colleagues
• Assist in all aspects of keeping the MOCA Store looking smart, sophisticated, interesting and well-organized. 
• Promote sales of Museum Memberships through the Store and process appropriate paperwork.
• Interact with the public and answer or direct questions regarding the Museum.
• Have a neat and professional appearance according to MOCA Store dress code. 

Pay Rate: $15.75 per hour

Physical Demands: 

While performing the essential functions of this job, the incumbent must be able to do the  following: stand for extended periods; bend and reach for filing and other job-related functions;  climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and  lift; reach both above and below shoulder height. Specific visual abilities include close vision,  color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect  work. Manual dexterity to operate computer and other office equipment required. Heavy usage  of computers and phones required. 

The physical demands described above are representative of those that must be met by an  employee to successfully perform the essential functions of this job. Reasonable  accommodations may be made. 

The Museum of Contemporary Art is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, military status, veteran status or any other status protected under applicable federal, state or local laws. Our policy reflects and affirms the Museum of Contemporary Art’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

To Apply:

Please submit your resume and cover letter to hr@moca.org with the subject line “Sales Associate”.

Overview:

Gallery Attendant I’s (GA I) will help to create an accessible and enjoyable experience in the museum galleries by engaging visitors in viewing and discussing works of art while also focusing on protecting the artworks. Scheduled at either of MOCA’s downtown locations—MOCA Grand Avenue in Downtown Los Angeles and The Geffen Contemporary in Little Tokyo—GA I staff the museum, queuing, and entry points during public hours, special events, and public programs; handle ticketing admissions as well as membership sales and service. GA I help ensure visitor and staff compliance with museum requirements to prevent COVID-19 in public spaces, which may include wearing face coverings and proof of vaccination or negative COVID tests. On an as-needed basis, may be assigned MOCA staff office reception desk coverage which requires ability to execute emergency fire panel procedures.

 
Requirements:

• Experience dealing with the public in a customer service or hospitality environment. Hospitality-oriented individual with strong people skills is preferred.
• Friendly and outgoing, possessing strong communication skills to interact with diverse visitors. Understanding of how body language can convey a welcoming yet firm presence.
• Familiarity with museums; strong interest in contemporary art.
• Three days per week minimum availability. Flexible schedule; ability to work evenings, weekends, and holidays, at any MOCA location as assigned. 
• Ability to handle fast-paced events as well as remain focused and attentive during quieter times.
• Ability to use good judgment.
• In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention.

 
Essential Functions:

• Participate in two full-day introductory trainings on visitor engagement strategies, art protection methods, and emergency procedures.
• Participate in daily briefings and additional scheduled trainings, including curatorial walkthroughs of new exhibitions. When physical attendance is not possible, watch videos of trainings and walkthroughs, and log this time into employee timecard system.
• In partnership with MOCA Security Officers, maintain posts in the museum lobby and galleries during public hours and special events  
• Greet and orient visitors, engage visitors in viewing art and adhering to museum rules and policies including those set forth in the Visitor Code of Conduct.
• Assist MOCA Security in handling fire/life safety protocols, including medical incidents or emergency situations.
• Assist with check-in and staffing for special events and public programs, including organizing and communicating with people in line.
• Stay up-to-date on museum information by reviewing written all-staff communications and attending all staff meetings.
• Be knowledgeable about MOCA membership benefits and how to join; suggest memberships to visitors.
• Use Altru and XTruLink ticketing and scanning systems to capture accurate visitor information and process transactions in both free and paid admission contexts.
• Execute policies and procedures as outlined in training sessions, staff meetings, as well as written handbooks and supplements.
• Using the two questions outlined in the Americans with Disabilities Act, interview each prospective ticket-purchaser who wishes to bring a service animal into the museum to ascertain that any animal permitted entry is a service animal and not an emotional support animal or pet.
• Perform other duties as assigned.

Hourly wage: $16.50

Upon satisfactory completion of a 90-day probationary period:

1. As positions become available and on-site school tours resume, participate in training to opt in to a weekly shift as a Contemporary Art Start ambassador, assisting MOCA educators, teachers, and students in implementing on-site tours.
2. Participate in training to perform the duties of the MOCA Staff Offices relief receptionist. Shifts for this position are not guaranteed and will be assigned on an as-needed basis. Reception desk duties include:
   1. Covering MOCA staff offices reception desk during absences or breaks of the regular receptionist, including on weekends and outside of public hours, providing information regarding museum services and programs to in-person visitors and telephone callers in a professional and courteous manner.
   2. Assisting with systems and records of access control and parcel control.
   3. Providing parking validations to staff and record recipients as needed for Wells Fargo, One Cal Plaza, and Walt Disney Concert Hall parking structures. Provide itemized information for expense coding for these parking structures.
   4. Executing fire panel emergency procedures when alarms occur.
   5. Assisting with the distribution of MOCA payroll checks to GAs.
       

The Museum of Contemporary Art is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, hairstyle, age, sexual orientation, military status, veteran status or any other status protected under applicable federal, state or local laws. Our policy reflects and affirms the Museum of Contemporary Art’s commitment to the principles of fair employment and the elimination of all discriminatory practices. Details of our equal employment opportunity policies are further explained in the employee handbook.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

To apply, please submit your resume and cover letter through the following website:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=18484&clientkey=2604274347D463CBA03C1808A6E4B1F5