Position Summary

The Membership Manager is responsible for managing the membership programs and related development operation functions for The Contemporary Jewish Museum (The CJM); designing, implementing, and tracking the member journey; and overseeing member events, campaigns, communications, and marketing. This role will be supervised by the Director of Development and work closely with Development, Finance, and Marketing and Communications colleagues to share information, design cross-functioning workflow process and align on strategy.

The successful individual in this role will analyze and utilize data to plan for growth of the annual donor and membership base, provide recommendations to the Director of Development on donor pipeline building, and assume responsibility for executing the strategy for recruiting and retaining donors contributing at levels up to $5,000. This position also oversees fundraising systems for the membership program and some department-wide processes, working in close partnership with the Gift Processing and Data Management Specialist.

For all positions, The Museum expects prospective employees to have an interest in and commitment to the mission and core values of The CJM, including its beliefs in anti-racism, diversity, equity, access, and inclusion.

Essential Job Responsibilities

Membership

• Responsible for planning, under guidance from the Director of Development, and executing multichannel membership marketing campaigns driving the acquisition, retention, and stewardship of members with annual contributions up to $5,000
• Work with the Director of Development and other individual fundraising staff to solicit and steward Chai Circle members ($1,000-$9,999)
• In concert with Development Department colleagues, coordinate moves management and fundraising processes across membership, individual donors and prospects, integrating the lower-tier and mid-tier (Chai Circle) membership programs with the major gifts (Leaders Council) program and other departmental fundraising goals and strategic initiatives
• Oversee all annual fund activities
• Uphold procedures and policies around member relations, including member benefits and gift recording and recognition
• Manage The CJM’s donor information system as it relates to membership; track and document upgrades, payments, and acknowledgements
• Monitor membership programs’ ROI and retention rates and develop tracking reports in partnership with Development Operations and Data Specialist
• Collaborate with Development team members and internal partners to create written communications, appeals, invitations, and other fundraising materials to support member upgrades
• Manage all acquisition and renewal efforts including direct mail, on-site promotions, and digital campaigns, providing detailed ongoing analysis of campaigns and lead comprehensive message testing efforts
• Liaise with the Marketing and Communications team on strategic member and donor communications, ensuring mailings and electronic solicitations integrate with CJM external communications priorities and organizational voice
• Collaborate with Visitor Experience team members on member experience and membership marketing efforts

Stewardship

• Steward, support, and communicate with members to maintain and grow their support
• Work closely with the Director of Development to ensure appropriate donor recognition
• Design and coordinate annual series of compelling events and other stewardship and cultivation activities for different membership segments, including museum tours and art collections and studio visits for Chai Circle members, in collaboration with Events, Public Programs, Education, and Curatorial Departments
• Oversee creation of member-level guestlists and check-in process for membership and other donor events.

Other Responsibilities

• Represent The CJM by attending and helping at the Museum events, including exhibition openings and fundraising events
• Represent The CJM in the Jewish and Bay Area arts communities

Minimum Qualifications

• Bachelor of Arts or Science degree or minimum 2 years equivalent experience in relevant work with databases, on-line platforms, and/or other related technology, preferably in a non-profit or museum environment
• Cross-departmental collaboration and partnership, in a professional setting preferred
• Experience in implementing change, ideally in a professional work environment

Knowledge, Skills, and Abilities

• Excellent writing and communication skills, including correspondence and short copywriting
• Excellent verbal communication skills, diplomacy, discretion and tact
• Ability to study and adapt to advanced technology systems (database, website content management systems, mass email systems, integration systems, event ticketing systems)
• Ability to create and execute stable, repeatable routines; adaptable to changes in processes, systems, inputs or desired outputs
• Ability to follow directions of a complex technical nature and to work independently to deliver results
• Strong in organizing and reorganizing complex datasets into solutions
• Ability to develop technical solutions that internal and external users will find useful, helpful, and easy to use
• Ability to collaborate with small teams to conceptualize solutions and constructively segment the workload across teammates and then work independently to deliver on assigned components
• Skilled in using Microsoft Office (PowerPoint, Word, Excel)
• Well-developed organizational skills, detail oriented
• Proven ability to manage workflows while meeting deadlines

Physical Requirements

• Prolonged periods working on a keyboard and computer

The Contemporary Jewish Museum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin or ancestry, age, marital or domestic partner status, sex, genetic information, sexual orientation, gender identity, status as a protected veteran, status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Pursuant to the San Francisco Fair Chance Ordinance, The CJM will consider for employment qualified applicants with arrest and conviction records.

Application Process

Email cover letter and resume to jobs@thecjm.org

Please indicate “Membership Manager” in the subject line