Information & Responsibilities

SUMMARY

The Roy and Edna Disney/CalArts Theater (REDCAT) seeks a Box Office/Visitor Services Manager for its flexible 180-270 seat performance space in of the Walt Disney Concert Hall complex in downtown Los Angeles. This full-time, nonexempt position reports to the Deputy Executive Director and is responsible for managing, developing, and implementing creative and efficient ticketing operations, visitor experience, and customer-service driven systems for phone, web and walk-up ticket sales.

ESSENTIAL JOB FUNCTIONS:

— Oversee all aspects of ticketing services, on-line and in person, including subscription packages, memberships and single ticket sales.

— Serve as front-end coordinator for box office and show and event attendants, as an articulate spokesperson interfacing with REDCAT patrons and visitors.

— Track ticketing and audience data, financial records, and box office statistics to provide routine reporting for marketing and fundraising efforts.

— Hire, train and manage additional box office and front-end staff as needed.

— Work with production team and relevant managers to assure a streamlined night-of-show experience for the audience.

Requirements

SKILLS/ABILITIES:

— Demonstrated passion for contemporary performance and visual art.

— Willingness to work a flexible schedule including evenings and weekends.

— Ability to lead and supervise while working effectively within a team.

— Excellent customer service and phone skills, and ability to work under pressure.

— Spanish language skills a plus.

Qualifications

EDUCATION:

— Minimum High School Diploma/GED.

EXPERIENCE:

— Minimum of two years’ experience working in a professional non-profit box office.

— Experience with ticketing and management computer systems such as Audience View and Tessitura.

How to Apply

This position is available immediately. If you are interested, please submit a cover letter and resume to redcatjobs@calarts.edu. Please indicate in the subject line: Box Office Manager in order to be considered.

Equity & Diversity

California Institute of the Arts (CalArts) seeks to employ faculty who can engage our diverse communities of learners at the highest levels of artistic endeavor and critical thinking. Across the range of practitioners from artists to scholars and librarians, we welcome candidates who possess a demonstrated worldview and cultural competency to support teaching and mentoring undergraduate and graduate students of varied backgrounds, capabilities, perspectives, social identities and gender expressions. CalArts is an equal opportunity employer.

Further Information

CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist’s growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.