Are you passionate about creating vibrant, community-driven arts experiences and building strong connections through engaging and entertaining programming? The City of Rancho Cucamonga’s Community Services Department is seeking a dynamic, creative, and collaborative Programming and Experience Supervisor to lead initiatives that inspire, entertain, and enrich our community. If you have a love for the performing arts, excel at curating diverse events, and thrive in fostering community relationships, this is the perfect opportunity for you.
 
As our Programming and Experience Supervisor, you will be responsible for developing and implementing various performances and events that appeal to diverse audiences while supporting local artists and cultural initiatives. You’ll lead the charge in curating innovative programming, ensuring strong partnerships, and working closely with community members, artists, and production teams to create memorable, impactful experiences. Additionally, you’ll manage the logistics of Front of House operations and audience engagement to ensure that every event meets the highest artistic and operational excellence standards.
 
This role is ideal for a creative and organized leader passionate about the performing arts, community engagement, and providing top-notch audience experiences. If this sounds like you, apply today to join our team and help bring exceptional programming to life!
 
Are you ready to positively impact the community, and join the Lewis Family Playhouse team?

Places please! Curtain up! Apply to join Team RC.

 About the Lewis Family Playhouse at Victoria Gardens Cultural Center:
The Lewis Family Playhouse is an intimate, state-of-the-art performing arts center with 560 seats owned and operated by the City of Rancho Cucamonga. As a major anchor to the Victoria Gardens Lifestyle Shopping Center, the Lewis Family Playhouse educates, entertains, and ignites the imagination through high-quality performances for children, families, and audiences of all ages throughout Southern California. In addition to the Lewis Family Playhouse, the Victoria Gardens Cultural Center includes a 60-seat Black Box theatre, large-scale event spaces, and an outdoor courtyard stage opening in 2025!
 
 
Working for the City of Rancho Cucamonga:
Though formally titled Community Services Supervisor in alignment with city designations, this role is rooted in the vibrant world of the performing arts. You’ll be working at the beautiful Lewis Family Playhouse at the Victoria Gardens Cultural Center curating and programming live entertainment to bring to the community while providing excellent experiences for audiences. While some of the job functions and qualifications focus on community services and recreation, if you have experience in performing arts programming, events, and creating exceptional guest experiences, you’ll be a great fit for this role! That said, we’re excited to consider all candidates.

WHAT YOU WILL BE DOING HERE AT TEAM RC
This position might be perfect for you if you are:

• A dynamic, detail-oriented individual passionate about the performing arts and audience experience.
• Skilled in programming and curating performances across various genres.
• An excellent communicator who can build relationships with artists, agents, managers, and the community.
• Highly organized, with the ability to manage multiple projects and timelines, ensuring all logistics are handled efficiently.
• A collaborative leader who values teamwork, fosters creativity, and prioritizes audience engagement and satisfaction.
• Committed to delivering high-quality, entertaining programming while maintaining operational and financial responsibility.
• Proficient in managing front-of-house operations, ensuring exceptional customer service.
• Enthusiastic about building and maintaining relationships with production partners and rental clients.

 
YOU’LL BE RESPONSIBLE FOR:
Programming & Event Logistics:

• Work closely with the Entertainment Superintendent to curate a diverse lineup of artists, shows, and productions each year. Lead logistical execution, including artist outreach, contract negotiations, rider management, and scheduling.
• Identify programming opportunities that align with community and financial goals and expand the venue’s visibility and reputation.
• Collaborate with the Management Analyst to ensure programming is financially sound and meets revenue goals by preparing pro forma budgets and artist info sheets for pricing and financial analysis.
• Manage all aspects of artist contracts and agreements, from initial terms to deal memos, payment obligations, and ensure information accuracy.
• Work closely with the production team to ensure technical needs are feasible and within budget. Attend production meetings, rehearsals, designer runs, and auditions.
• Play a key role in maintaining and growing relationships with production partners, ensuring quality and relevance to community interests while driving ticket sales.
• Work closely with the hospitality team to manage artist services and Playhouse catering needs, ensuring high standards of service for visiting artists, performers, rental clients, and production teams.
• Build positive relationships within the community, attending conferences, showcases, and industry events to network, scout talent, and foster partnerships.

Outdoor Courtyard Programming:

• Develop and implement engaging outdoor programming, including free or low-cost events that strengthen community connections.
• Source affordable local talent for regular performances and organize larger community events as appropriate.

Playhouse Rentals Management:

• Oversee the team responsible for managing Playhouse rentals, maximizing economic and community value, and aligning with venue programming goals.
• Foster relationships with local community groups, businesses, and stakeholders to increase future bookings.

Lead regular check-in meetings with Box Office, Production, Marketing, and Front of House teams to coordinate rental event planning and execution.
 
Front-of-House & Volunteer Program Management:

• Supervise the Front of House (FOH) team, including house managers and volunteers, ensuring a smooth, engaging, and welcoming experience for patrons.
• Train FOH staff to deliver excellent customer service and build and enhance the volunteer program, training FOH leadership to maintain a consistent audience experience.

The Ideal Candidate
This position might be perfect for you if you have:

• A strong understanding of programming logistics for performing arts venues, including artist contracts, rider management, and production feasibility.
• A functional knowledge of diverse performance agreement structures, with insight into the financial considerations and benefits of each.
• An awareness of a broad range of programming pipelines, such as musicals, comedy, dance, drama, music, and community-focused events.
• Exceptional communication and interpersonal skills for building and managing relationships with artists, agents, managers, staff, and community stakeholders.
• Proven ability to manage multiple projects efficiently, ensuring timelines, budgets, and revenue goals are consistently met.
• Strong leadership and team management skills, with experience in front-of-house operations and volunteer program development.
• A deep understanding of audience engagement and a passion for creating memorable experiences for patrons.
• Three or more years of experience programming, booking, and curating for a performing arts venue.
• Experience with front-of-house management and customer service.
• The availability to work many nights and weekends to attend rehearsals and performances.
   

ARE YOU QUALIFIED
Graduation from an accredited college with a Bachelor’s degree in recreation or a related field and three years of experience in the implementation of cultural and recreation activities and programs or any combination of training and experience that provides the desired knowledge and abilities.

Examples of Acceptable Substitutions:
Substitution: A total of seven years of professional-level experience  in the implementation of cultural and recreation activities and programs may substitute for the bachelor’s degree requirement.

Questions regarding the equivalencies listed above? Please email us at careers@cityofrc.us. 
  
 Knowledge, Skills, and Abilities: 
Knowledge of the theories, principles, practices, and programs common to the field of recreation and cultural programs, community center operations and management; principles of supervision; first aid methods and safety practices related to recreational program planning and evaluation; methods for identifying community recreation needs. Ability to effectively work with people having varied socio-economic standings; prepare and present concise written and oral reports; supervise, train, and evaluate staff; plan, promote and implement recreation and Community Services programs; analyze unusual situations and resolve through application of policy; deal constructively with conflict and develop effective resolutions.
 
Special Requirements: 
Possession of or ability to obtain an appropriate California driver’s license and a satisfactory driving record. Depending on the assignment, first aid and CPR certification may be required.
 
PHYSICAL DEMANDS 
Frequent standing and sitting. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; some reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal occasionally.
 
 WORKING CONDITIONS 
Generally clean work environment with limited exposure to conditions such as dust, fumes, odors, or noise. Travel throughout the City is required. Work schedule may include many evenings and weekends.   

WHERE DO YOU GO FROM HERE
Recruitment Schedule:
 First Interview: January 21, 2025
 Second Interview: TBD
 **Subject to change at the discretion of the personnel officer**

 APPLICATION PROCESS
 All applicants are required to apply online at www.cityofrc.us.
  
 Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to the completed application form as supplemental information but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. Candidates who meet the minimum qualifications will remain, candidates, until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.
 
 Successful candidate will be required to:

Complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America; and
Pass a pre-employment medical exam, 
Pass a reference and background verification. References will not be contacted until mutual interest has been established.
 
If hired, candidate will be required to complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.
 The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee’s Form I-9 to confirm work authorization. For additional information regarding E- Verify, the Federal Government’s online employment eligibility verification system, please visit www.uscis.gov.
  
 Disclaimers
 The City of Rancho Cucamonga is an Equal Employment Opportunity Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy that may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Careers@CityofRC.us. Applicants may wish to visit the City’s official website at www.cityofrc.us for more information.
 
 APPLICATIONS MAY BE FILED ONLINE AT:
 http://www.cityofrc.us
 
 10500 Civic Center Dr.
 Rancho Cucamonga, CA 91730 (909) 774-2418
  Position MANAGEMENT AIDE – COMMUNITY SERVICES
 DEPARTMENT
 CA  
 Careers@CityofRC.us