Job Title: Junior Systems Administrator

Department: Information Technology

Reports to: Chief Information Officer / Technical Infrastructure Manager

FLSA Status: Full-time, Non-Exempt

Pay Scale: $32.00 – $35.00/hour

Schedule: On-site, Monday – Friday, 9am – 6pm

Summary:

The Junior Systems Administrator supports the school’s information technology department in various roles, collaborating closely with the Technical Infrastructure Manager. The position offers solutions to software, hardware, and network issues for all end-users, involving question/problem diagnosis, step-by-step guidance, and clear communication of technical solutions in a professional and user-friendly manner. Additionally, the role provides necessary one-on-one training to end-users, addresses VOIP phone-related problems, and escalates intricate user issues to the Technical Infrastructure Manager. The Junior Systems Administrator also undertakes hardware and software inventory, reporting tasks, and related responsibilities as needed.

Essential Duties and Responsibilities:

• Support the day-to-day administration in a Microsoft Active Directory environment, including administration and analysis of Account Provisioning, DNS, DHCP, and related services
• Assist in the management, creation, and maintenance of core infrastructure hardware and software, including switching and wireless infrastructure
• Onboarding and offboarding of users, including Active Directory, Email, and core applications i.e., Microsoft 365
• Provide Tier II support in response to inquiries from diverse stakeholders
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Apply OS patches, firmware, and application software upgrades on a regular basis
• Documents technical process and troubleshooting guidelines
• Maintain IT asset identification and inventory
• Assist the Technical Infrastructure Manager with various duties
• Other duties as assigned by the CIO

Knowledge, Skills, Abilities:

• Ability to maintain and administer common and industry-specific server software and operating systems
• Demonstrate a solid working knowledge of networking, telephony, and LAN/WAN-related systems
• Display familiarity or previous experience with workstation deployment and management, Microsoft 365 administration, and virtual desktop infrastructure
• Troubleshoot server and networking issues
• Maintain or create accurate and thorough documentation of existing or new systems
• Assist with escalated Helpdesk tickets when advanced troubleshooting or access is required
• Familiarity with IT asset inventory systems
• Ability to work independently or as a team
• Superior organization and time management skills to support changing priorities
• Strong work ethic, good customer service skills, and ability to follow up with users

Qualifications:

• Bachelor’s degree or at least 3 years of relevant experience and/or training in computer science; or equivalent combination of education and experience
• CompTIA Network+ or Cisco CCNA and A+ certifications preferred
• Experience working with MDT, Active Directory, DHCP, DNS, and Microsoft 365
• Experience with helpdesk ticketing systems, workstation management systems, and desktop imaging
• In-depth knowledge of Microsoft OS (Windows 11, 10, Server 2019 – 2022)

To apply, please visit our online application system https://my.sciarc.edu/ICS/Employment_Info/ 

We offer a great benefits package with medical, dental, vision, 401(k) and paid time off.

SCI-Arc is an Equal Opportunity Employer that Values Diversity.