Title: Patron Services & Administration Associate
Classification: Part-Time, Hourly
Compensation: $25/hour, average of 25 hours per week
Reports to: General Manager
Supervises: Part-Time House Managers and Box Office Assistants

POSITION SUMMARY

The Patron Services & Administrative Associate acts as the primary point of contact for all ticketing, patron services, and front of house needs for the organization. With a mixture of customer service-oriented responsibilities, as well as general administrative responsibilities and staff support, this person interfaces with all levels of the organization.

ESSENTIAL FUNCTIONS
Patron Services & Box Office (75%)

• Manage all box office functions, including filling subscription orders, responding to patron inquiries, building ticketing, selling tickets, processing donation requests, and maintaining OvationTix CRM system.
• Run Box Office settlement reports/financial reporting.
• Assist with deployment of membership campaign, including mailings and reminder calls. Process donations and memberships. Assist with other patron and donor communications as needed throughout the season.
• Assist with the management of web sales, as needed, including building and updating events online in a timely fashion.
• Manage box office during business hours.
• Serve as primary customer service agent for Boston Court patrons and artists.
• Hire and train part-time, seasonal house managers and box office assistants to work all performances.
• Order concessions supplies and equipment, and track sales.
• Coordinate accessibility services for Boston Court (ASL, Assisted Listening, etc.)
• Assist with the staffing and support of building rentals.

Administration (25%)

• Perform routine office administration duties such as ordering office supplies, answering general phone and e-mail inquiries, getting and sending mail, and managing calendars.
• Assist staff with scheduling and correspondence, as needed.
• Serve as primary notetaker at Board of Directors meetings and Committee meetings as needed.
• Maintain the organization’s internal databases (Google Suite & OvationTix) and ensure that documents are efficiently organized and filed.
• Scheduling, Slack and calendar maintenance for Boston Court events
• Director of all Mirth and regular stocking of snacks.

QUALIFICATIONS
The ideal candidate will be a personable and dynamic self-started with the following qualifications:

• Excellent customer service skills
• Some experience working in ticketing or front-of-house, preferably for a performing arts organization.
• Excellent written and verbal communication skills
• Strong organizational skills and an attention to detail, including comfort with digital organizational systems such as Google Drive, Dropbox, etc.
• Ability to problem solve and find solutions with resources available
• Ability to work independently and be a self-starter
• Comfort working in a fast-paced environment with shifting priorities.
• Required: The ability to work some nights and weekends, as needed to support the Boston Court event and performance calendar.
• Preferred: Experience operating and/or managing a ticketing system and/or database system.

TO APPLY
Send a cover letter and resume to work@bostoncourtpasadena.org with “Patron Services & Administrative Associate” in the subject line. Applications will be reviewed as they are received.