Visitor Experience Representative: Part-time, Non-Exempt 

JOB SUMMARY: 

The Visitor Experience Representative is an essential member of the ICA San Diego team. This person supports ICA San Diego’s mission by providing visitors a welcoming and informative experience. As the interface between the visitor and ICA’s exhibitions and programs, the Visitor Experience Representative will enhance the visitor experience by inspiring guests to engage and connect with the exhibitions and each other in new and meaningful ways. The Visitor Experience Representative reports to the Visitor Experience Manager. 

ESSENTIAL FUNCTIONS:

• Create friendly, welcoming, and informative experiences for visitors
• Greet guests, callers, and vendors and provide them with current information about ICA San Diego exhibitions and programs
• Direct visitor, callers, and vendors to appropriate staff members/departments
• Collect and input department data to prepare reports related to visitor attendance and event attendance
• Promote programming, volunteer opportunities, and events
• Assist in the sales of memberships, education classes, and facility rentals
• Collaborate with  ICA San Diego’s Engagement Guides and Education Department in coordinating and hosting tours and group visits
• Periodically clean the front desk and other high touch areas in the galleries to ensure a safe, hygienic guest experience
• Keep informed about the exhibitions on view and upcoming programs
• Accept and record sales, donations, and membership revenue
• Follow open and close procedures for each location
• Office admin work including printing signs and gallery guides from office computers
• Check voice messages/emails and direct them to appropriate departments
• Assist with check-in during special events, programs, facility rentals, and other museum events

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Excellent customer service and communication skills
• Familiarity with POS software/systems
• Capable of speaking in front of large and small groups of visitors
• Demonstrated ability to engage effectively with culturally diverse audiences
• Must be able to use policies and procedures to exercise decisiveness in stressful situations
• Ability to resolve or escalate visitor complaints and/or problems
• Must be able to multitask and function as part of a team
• Ability to adapt and be flexible to support other departments as needed
• Must be able to work on evenings, weekends, and some holidays
• Ability to lift up to 50 pounds

DESIRED QUALIFICATIONS:

• Degree in art history or studio art
• 1-2 years Customer service experience
• Experience with CRM software such as Salesforce
• Bilingual fluency, Spanish
• Experience working in a museum, art gallery, nonprofit, or other cultural setting

COMPENSATION

Position type: Part-time, 24 hours per week with opportunities for additional hours as needed, non-exempt. Hourly rate is $17. A typical shift is 6-8 hours, Thursday through Sunday, with some weekday and evenings as needed. Benefits include ten paid holidays in a calendar year, staff appreciation days, discounts at select Balboa Park restaurants and shops, and free admission to member museums

APPLY

Please submit a resume and cover letter addressing how you meet the above qualifications  – in .PDF format – via email to jobs@icasandiego.org.

INCLUSION

ICA San Diego strives to demonstrate leadership by modeling excellence and best practices for inclusion, diversity, equity and accessibility. We believe in the power of human creativity and value the opportunities for connection and learning that exist when cultures and communities come together in collaboration and understanding.

We commit to championing policies and practices that value diversity, foster cultural equity and create an accessible and inclusive environment. ICA San Diego does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender, gender identity, socioeconomic status, geography, citizenship status or religion. We recognize our strengths lie in the broad range of people who contribute their time and talents to our mission and are dedicated to creating a safe, inclusive place for them to.