Advancement & Membership Coordinator  – Full-time (1.0 FTE) Non-Exempt Position

The ICA San Diego is seeking an Advancement & Membership Coordinator to assist the Advancement team with data tracking, cultivating sponsorships, liaising with donors, and administering the membership program. The role will establish a structured, systematic program of membership relations that will ensure perpetual cordial relations with members, donors and volunteers. The successful candidate will have an outgoing personality and a go-getter mindset with prior experience working in the non-profit sector in either customer service, development, programs or membership and show demonstrated interest in contemporary art, with strong communication and interpersonal skills. The position will work closely with the Advancement, Education, Visitor Experience, and Curatorial departments, reporting to the Director of Advancement.

RESPONSIBILITIES

Membership (40%)

• Serve as the main point of contact for Members in supporting their needs and answering questions about their membership and benefits
• During events, greet members and assist with check-in, especially during members only periods; responsible for production of Members Lounge including set up, securing in-kind sponsors, when possible, and managing the area
• Coordinate member only events like Insider Series, from planning to implementation
• Act as an ICA spokesperson, educate visitors about the current exhibitions, advertise upcoming events to encourage membership signups
• Input new membership information into member tracking system and maintain up to date records, manage online membership registration and troubleshoot technical issues
• Using monthly data-driven key metrics, collaborate with development, marketing and management teams to develop solutions, research market behavior, and accomplish shared objectives to cross-sell, upsell, and convert leads and close on sales
• Create communications for current and past members; send renewal letters, campaigns, and new member communications via phone, text, email
• Forge and nurture relationships with community partners and sponsors to build out unique member experiences and cultivate positive member experiences, boost member loyalty, and inspire further program engagement and returns (e.g. membership emails, seasonal promotion and discount campaigns, Members Only Areas and exclusive VIP Insiders Series)
• Increase member satisfaction through the development of segmented, VIP Member touch points throughout the client-membership lifecycle
• Advertise upcoming events with targeted messaging for our members; collaborate with marketing team to create effective ads and visibility for programming

Advancement Administration (40%)

• Work with Advancement team to support donor relations and gift acknowledgement, responsible for sending acknowledgment letters
• Input data into Salesforce and monitor integrations to keep member and donor records up to date, utilizing trend identification for seasonal and annual predictions and planning
• Support the Advancement team with a wide range of fundraising and engagement strategies for members and donors, including major annual events such as the ICA San Diego Annual Fundraising Gala
• Provide support for Advancement department and general day-to-day operations
• In conversation with Operations, ensure Advancement team has the necessary supplies and materials necessary for day-to-day operations

Sponsorships (20%)

• With guidance from each department, secure and coordinate sponsorships for events, including opening receptions, artist talks, Insider Series, and fundraisers
• Track inventory of in-kind donations and work with Events team to coordinate storage and distribution
• Organize and facilitate communications between sponsors and the Advancement team
• In partnership with the Engagement Coordinator, identify and strengthen strategic partnerships through volunteer opportunities

Knowledge and Skills

• Bachelor’s degree and/or prior experience in the non-profit sector with customer service, development, membership or programs
• Excellent written and verbal communication skills
• Have knowledge and experience in program and event coordination, including community events research, vendor communications, volunteer training, set up and breakdown, and post-event recording
• Highly organized, detail oriented, with the ability to prioritize multiple requests
• Proactive, outgoing and goal-driven individual
• Willingness to take initiative and search out answers, and confident in collaboration with the team or asking for help
• Excellent customer service skills and attitude with an enthusiasm for meeting and working with a wide range of individuals
• Display a positive attitude, show concern for people and community, demonstrate presence, self-confidence, common sense, and good listening ability
• Strong knowledge of Google Workspace including Google Slides, Salesforce or other CRM database, Keynote, WordPress, Shopify plus Adobe Suite preferred
• Deep interest in visual and creative arts preferred, with a knowledge of arts and culture in San Diego

COMPENSATION

Position type: Full-time, 40 hours a week, non-exempt. Hourly rate is $20. A typical shift is 8 hours, weekdays between 9am to 5pm, some weekends and evenings as needed. Benefits include $400 monthly toward medical insurance, paid time off, nine paid holidays in a calendar year, staff appreciation days, discounts at select Balboa Park restaurants and shops, and free admission to member museums.

APPLY

Please submit a resume and cover letter addressing how you meet the above qualifications  – in .PDF format – via e-mail to jobs@icasandiego.org.

INCLUSION

ICA San Diego strives to demonstrate leadership by modeling excellence and best practices for inclusion, diversity, equity and accessibility. We believe in the power of human creativity and value the opportunities for connection and learning that exist when cultures and communities come together in collaboration and understanding.

We commit to championing policies and practices that value diversity, foster cultural equity and create an accessible and inclusive environment. ICA San Diego does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender, gender identity, socioeconomic status, geography, citizenship status or religion. We recognize our strengths lie in the broad range of people who contribute their time and talents to our mission and are dedicated to creating a safe, inclusive place.