ODC Client Relations Associate

Background
ODC is a ground-breaking contemporary arts institution: a world class dance company, a presenting theater, and a dance school. Known nationally for its entrepreneurial savvy as well as artistic innovation, the organization is unique for its fully integrated vision. Operating in San Francisco’s Mission District for more than 48 years, our programs and activities contribute to San Francisco’s vibrant dance and arts ecosystem, community development, arts education, and access to creative art-making. ODC strives to cultivate artists, inspire audiences, engage the community, and foster diversity and inclusion through dance performance, training, and mentorship.

Summary and Objectives of Role

ODC Client Relations Associates report directly to the ODC Public Services Manager and are under the supervision of the Front Desk Assistant Supervisors. ODC Client Relations Associates represent ODC Commons, ODC Theater and Rhythm & Motion to the general public. This position participates in the reception (virtual/online during closure of our physical campus during pandemic restrictions and onsite as we are allowed to return to in-person activities back on our campus) and registration of all clients at the ODC Dance Commons and Theater. Client Relations Associates are also responsible for ensuring that studio tenants (ODC School classes, resident artists, renters, etc.) and Theater renters have access to the Theater building and their assigned studios. CRA’s working remotely must be able to provide prompt, professional, accurate and courteous service online, including ​assisting customers through different communication channels like email, phone, and as they navigate Mindbody software and/or applications like Zoom to register and participate in classes and other activities.​ T​ his position may also provide administrative support to ODC staff (campus wide) with both regular duties and special projects as assigned.

This is an at will, part-time hourly position (eligible for overtime) with no guaranteed minimum base of hours. Role may not work more than 28 hours per week without advance permission from the Public Services Manager. Specific schedules will be developed in order to provide coverage of front desk/digital classes as needed. This position may work weekend shifts, evening shifts and the occasional weekday shift as needed. While ODC observes shelter-in-place mandates and restrictions on in-person activities allowed in its buildings, the role will primarily work remotely. When allowed/required, on-site work will be arranged with the Public Services Manager and will take place on the ODC campus at 351 Shotwell Street and/or 3153 17th Street, San Francisco, CA. Priority will be given to those who can cover weekend shifts. CRAs work for both ODC Commons and ODC Theater; daily duties can vary according to location and events online and on campus.

Compensation / Nature of Role

• $16.50/ hourly
• Sick time accrued 1 hour per 30 hours worked.
• Earn free dance classes at the ODC Dance Commons or online classes during pandemic restrictions on in-person offerings..
• Complimentary tickets, as available, for ODC Theater events and ODC Dance performances.

Desired Qualifications, skills, and experience

• Knowledge of MindBody software a plus
• Interest or experience in dance or theater production a plus
• Bilingual a plus

Required Qualifications

• Proficiency in Microsoft Office Suite and/or Google
• Proficiency in Zoom
• Retail or experience handling monetary transactions
• Excellent verbal and written communication skills
• Excellent relationship-building skills; open and friendly manner when interacting with the public (email, phone, in-person, etc.)
• Ability to work with a wide variety of internal and external stakeholders (including children and parents).
• Highly organized, detail-oriented, and flexible with the ability to multitask.
• Proactive problem solver with a “can do,” service- oriented attitude.
• MUST be available weekends and holidays.
• Must have access to a computer and stable internet.

Duties and Responsibilities
Reception/Registration​ (These functions​ ​adjusted to be relevant to on-line formats when activities are

provided virtually)

• Greet and direct clients to their appropriate studios, provide way-finding assistance as needed
• Function as point of contact for general public seeking organizational information
• Understand and explain the different dance styles, levels of classes offered as well as the Rhythm & Motion workout program
• Keep up to date with events happening at ODC Commons & Theater so as to be prepared for questions
• Promptly respond to emails and voicemails; direct inquiries to the appropriate staff members
• Have new students fill out online registration/liability waiver forms
• Sign students into classes and workshops
• Sell all classes, workshops, merchandise and gift certificates to students; follow up to collect payment when needed
• Take attendance for adult classes to make sure the computer sign-in matches the bodies in the room; correct errors in class counts, calling roll when necessary (for onsite in-person classes only)
• Write and date clear notes in accounts of students to communicate with co-workers · Process class pass extensions as needed
• Knowledge of studio rentals policies, rates and procedures. Spot book studio rentals according to current policy.
• Receive studio rentals payments and follow-up with renters to secure payment
• Address needs of studio tenants and liaise with other staff members about Theater and Commons activity.
• Liaise with adult and youth faculty and other staff members

Administration/Facilities​ (These functions​ ​adjusted to be relevant to on-line formats when activities are provided virtually)

• Participate in regular front desk staff meeting
• Enter contact information of new students into MindBody
• Provide administrative and event support to ODC staff, including (but not limited to): calendar updates, invoicing, data entry, mailings and filing, etc.
• When onsite: Prepare studios for clients ensuring that signage accurately reflects daily activities
• When onsite: Maintain materials at the front desk and theater vestibule including monthly schedules, new student information forms and current performance/workshop flyers
• When onsite: Keep front desk, theater vestibule, and common areas of the buildings tidy and organized
• When onsite: Communicate with the facility coordinator about building maintenance issues
• When onsite: Remain aware of (and report if necessary) any incidents in the building
• When onsite: Open the buildings in the morning, ensuring signs are accurate and areas are clean and ready for clients, lights are on and alarm is disarmed
• When onsite: Close the buildings at night, ensuring that all studios and common areas are restored, all visitors and staff have left the building, the building is appropriately secured, and the alarm is set before leaving
• When onsite: Monitor and adjust temperatures in Commons studios using online Honeywell thermostat system
• Special projects and other duties as assigned

To Apply

• Please email to: ​HR@odc.dance​: · Resume
• Cover Letter
• Reference “Client Relations Associate” in the subject line.
• Please indicate whether you are interested in full or part time.

This is at a non-profit organization. Must be eligible to work in the US. Applicants from diverse backgrounds are encouraged to apply.

No phone calls please.
Principals only. Recruiters; please don’t contact this job poster. Please do not contact job poster about other services or products.

At ODC we believe the vitality of life in the San Francisco Bay Area is contingent upon continued exposure to a variety of perspectives, beliefs, and wisdom. Our work at ODC is challenging and exciting. We attract people who are committed to dance and the arts and we are willing to work hard to engage our audiences and serve our communities. If you want to make a difference, challenge yourself and help us continue to innovate, we welcome your energy and talents. People of color and people with disabilities, of diverse sexual orientations, gender expressions and identities are welcome and encouraged to apply.