Development Coordinator


POSITION:             Development Coordinator

DEPARTMENT:     Development

REPORTS TO:         Deputy Director of Development


Job Summary:

This full time position is highly customer service oriented and strives to achieve ease of SFFILM patron experience. Ideal candidates are skilled listeners and eager problem solvers, with enthusiasm for teamwork, communication, organization and customer service.


The Development Coordinator is primarily responsible for maintenance of the Development database (DonorPerfect) and other systems, data flow and reconciliation between Development and financial systems, managing member benefits, and member screenings. Often as the first point of contact between patrons and the organization, the Coordinator provides excellent and responsive customer service. The position works closely with all Development and Communication staff to cultivate and steward relationships with patrons and engage them as lifelong SFFILM supporters. In addition, this person handles interviews, training, and onboarding for 1-2 interns per year and is responsible for other tasks as assigned. 

Key Responsibilities:

Coordinate and execute membership transactions and mailings, including monthly renewal notices, acknowledgment letters, and observing trends and variations in members’ and patrons’ giving history
Respond promptly and graciously to the general SFFILM Membership email and voicemail; forward messages, calls, and emails to other departments as necessary
Complete ticket orders and other special requests for patrons
Act as the departmental lead in Agile, SFFILM’s ticketing system
Manage member email lists and communications
Manage and maintain donor records in DonorPerfect,support all Development data entry efforts ensuring documentation, moves management, contracts, etc. are properly captured and organized in SFFILM internal systems (DonorPerfect, Google Drive)
Handle and trouble-shoot inquiries from patrons, prospects and Board members as needed
Organize guest lists, RSVP tracking, and onsite check-in for member screenings and other member events (some nights and weekends required)
Run member screenings and generally assist the Development department’s growth activities and special projects, including proactive engagement of SFFILM members and other constituents at public events
Manage marketing materials, recognition, and ticket distribution for corporate sponsors
Provide additional support onsite for any corporate activations at receptions and events
Support solicitation for in-kind partnerships including SFFILM Festival, Doc Stories and Awards Night
Manage departmental calendar, meeting requests, and agenda creation for Development team
Experience/Skills Required:

One to three years’ experience in nonprofit administration, fundraising, or other relevant position
Accurate typing skills, strong attention to detail, and ability to work with numbers
Excellent verbal and written communications skills
Highly organized and able to manage shifting priorities 
Collaborative and willing to work cross-departmentally to support institutional fundraising and membership initiatives
Ability to work independently and efficiently
Proficiency in Microsoft Office 
Experience with CRM or donor database software recommended
Experience with email marketing a plus

Apply Now


Expires: 2021-11-07






San Francisco, CA




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