Opportunities

Operations Manager

Description

Operations Manager

Background: ODC is a groundbreaking contemporary arts institution, delivering its mission through a world class dance company, an innovative presenting theater and digital platform, a dance school for movers of all ages and abilities, and ODC/Heath with initiatives including a fee-free diagnostic and educational Healthy Dancers’ Clinic, and a fitness program for all levels and abilities. Guided by Founding Artistic Director Brenda Way, ODC is nationally recognized for its entrepreneurial spirit and artistic innovation. Unique for its fully integrated vision, ODC strives to inspire audiences, cultivate artists, engage community, and foster diversity and inclusion through dance performance, training and mentorship. ODC operates a two-building campus consisting of a Dance Commons and the ODC Theater in San Francisco’s Mission District (when in-person activities are allowed), and a robust digital program for classes, performances and engaging dialogue. ODC’s programs and activities have contributed to community development, arts education, and access to creative art-making for 50 years. 

Position Summary: This is a full-time, exempt position that reports to ODC’s Director of Finance and Administration. As a member of senior staff, the Operations Manager works in concert with staff and consultants across ODC to plan, implement, and ensure efficient org-wide operational processes and practices. In addition to playing a pivotal, coordinating role at the intersection of administration and finance, facilities, and production efforts, the Operations Manager oversees the studio rentals program and the public facing staff teams of: Customer Relations Associates (CRA)and Audience Services / Front of House, as well as (through the duration of COVID-19 protocols) ODC’s Health and Safety on-site coordinators. The successful candidate will demonstrate experience and well-developed skills in effective staff management and in the creation and management of systems and protocols. The successful candidate will also bring excellent written and verbal communication skills to their work and will be adept at data analysis and management (MindBody & Salesforce or Patron Manager fluency preferred). This role requires outstanding organization and time-management skills and relevant experience in organizational operations–preferably in an environment that focuses on and welcomes community participation and focus. 

Compensation: Annual salary is $58,240. This is a full-time exempt position based in the San Francisco, CA campus and offices with arrangements for remote work during pandemic/shelter-in-place mandates. As a dance organization committed to physical well-being, ODC’s benefits package currently includes health coverage for full-time employees (vision and dental coverage are available at the employee’s cost), two weeks paid vacation, sick leave, access to free dance classes, complimentary tickets to select performances, and a dynamic work environment.

Essential Duties and Responsibilities:

Staff Oversight:

● Oversee ODC’s Customer Relations Associate team, serving as the direct supervisor for the Assistant Operations Manager (who, in turn, provides day to day supervision, training, scheduling, and evaluation of this critically important public-facing team)

● Oversee ODC’s Audience Services team, serving as the direct supervisor for the Audience Services Coordinator (who, in-turn, provides day to day supervision, training, scheduling and evaluation of ODC’s box office and front-of-house staff)

● Manage the Health and Safety on-site Coordinators (through Covid-19 protocols) including holding direct responsibility for recruiting, training scheduling and supervising this special project staff team to ensure compliance with ODC H&S protocol for all on-site and in-person activity

● Supervise the preparation and submission of the bi-weekly payroll for CRA, Audience Services and Health & Safety Coordinators

● In coordination with CRA and Audience Services team leads, H&S coordinators, the Directors of Marketing & Communications, Facilities and the Theater Operations Manager: convene monthly meetings and design/disseminate on-going communications to ensure consistent and effective internal communications as well as clear messaging and best practice customer service guidance for teams working with students, parents, renters, patrons and other non-staff stakeholders. Specifically, this role is responsible for maintaining the flow of information to and from the CRA; Audience Services and Health & Safety teams with other internal staff and external constituents

● Track and manage status and timely submission of time cards, payroll information and invoices from CRA and Health and Safety staff for review and processing by the Finance team.

Day to Day Operations:

● Coordinate and oversee the use of organization-wide software applications supporting work across departments (eg. Slack, Asana, Zoom, DocuSign) to ensure appropriate licensing, consistent and efficient use of key tools and staff time, and to facilitate productive collaboration between departments and programs

● Oversee and contribute to the management of the comprehensive building schedule in MindBody and relevant calendar(s) for the ODC Commons, including use by internal programs and staff teams (e.g.; Company, Theater, School, Health, Production, Facilities) and rentals to facilitate campus-wide awareness and coordination of campus use and activity. Coordinate with Theater Operations Manager to support any campus-wide rental activities

● Oversee the design, implementation and day-to-day delivery of the Studio Rentals program to meet budget and community outreach/mission delivery goals

● Coordinate with Theater Operations Manager to support any campus-wide rental activities

● Track fulfillment of rental contract and payment in coordination with relevant CRA and finance staff

● Working in coordination with executive leadership; HR and administration; and contracted legal support as needed, serve as the lead staff or creation, updating and compliance with protocol and forms necessary to support operations (eg. liability waivers and model releases for School, Health and rentals).

● Work closely with the Facilities staff, to plan and oversee best practices and facility adaptations to comply with evolving COVID safety guidelines from state and local officials. Once COVID-19 restrictions are lifted on in-person activities, this role will be based in ODC’s campus at 351 Shotwell Street and 315 17th Street in San Francisco. When appropriate/required, remote work will be allowed and arranged with the Director of Finance and Administration

Physical Requirements and Work Environment:

● Work is performed primarily in an office and performing arts facilities setting.

● Work is primarily performed sitting and standing

● Must be able to lift and carry 15 lbs.

Required Qualifications:

● Must be 21 years of age and eligible to work in the US

● Bachelor’s degree or higher education certification

● 3-5 years professional experience working for an arts or cultural organization.

● Exceptional leadership skills.

● “Big picture” thinking skills.

● Excellent organizational skills.

● Ability to keep accurate financial records.

● Working knowledge of customer relationship management (CRM) packages

● Excellent interpersonal, written and oral communication skills

● Demonstrated success innovating solutions to increase productivity and profitability.

To Apply:

To apply, please send a cover letter, resume, salary requirements to hr@odc.dance.

Please reference “Operations Manager” in the subject line of your email.

Position is open until filled. No phone calls, please. 

 

At ODC we believe the vitality of life in the San Francisco Bay Area is contingent upon continued exposure to a variety of perspectives, beliefs, and wisdom. Our work at ODC is challenging and exciting. We attract people who are committed to dance and the arts and we are willing to work hard to engage our audiences and serve our communities. If you want to make a difference, challenge yourself and help us continue to innovate, we welcome your energy and talents.People of color and people with disabilities,of diverse sexual orientations, gender expressions and identities are welcome and encouraged to apply

Apply Now

Deadline

Expires: 2021-08-18

Organization

ODC
415 863 6606

Location

SF Bay Area

Address

351 Shotwell Street

Category

Jobs

Discipline

Dance

Subscribe to the California ArtBeat weekly newsletter

Skip to content