Opportunities

ODC Client Relations Associate (Full-time)

Description

Background
ODC is a ground-breaking contemporary arts institution: a world class dance company, a
presenting theater, and a dance school. Known nationally for its entrepreneurial savvy as well
as artistic innovation, the organization is unique for its fully integrated vision. Operating in San
Francisco’s Mission District for more than 48 years, our programs and activities contribute to
San Francisco’s vibrant dance and arts ecosystem, community development, arts education,
and access to creative art-making. ODC strives to cultivate artists, inspire audiences, engage
the community, and foster diversity and inclusion through dance performance, training, and
mentorship.

Position Objectives:
ODC Client Relations Associate (CRA) represents ODC Commons, ODC Theater and Rhythm
& Motion to the general public. This position reports to the Operations Associate Manager and is
located in the reception area of the ODC Commons. The CRA provides a welcoming
environment to and registers all clients at the ODC campus (ODC School classes, resident
artists, theatre renters, etc.), ensures entry safety protocols are followed, and directs clients to
their assigned studios and classes as needed. The CRA also supports clients who are
participating remotely by providing prompt and courteous service online as they navigate
Mindbody software and/or applications like Zoom to register and participate in classes and other
activities. The CRA monitors and ensures that the studios are cleaned after each use and ready
for the next client/class.
Responsibilities:
● Record data entry for patrons, renters, artists, and staff: Vax and All-access for both
campuses.
● Handle guest issues, complaints, requests and proactively resolve matters satisfactory to
both guests and campuses.
● Assist with and process studios rental programs.
● Manage payment processing and credit card filing for class cards and rentals.
● Perform opening and closing procedures.
● Maintain studio cleanliness & tidiness, as well as supplies inventory.
● Process class pass extension as needed.
● Count class participants to match the in-person roster.

Daily Operations:
● Assist patrons and other departments in following Covid 19 protocols and procedures.

● Perform Sanitation procedures
● Maintain digital communications with patrons through emails and Google voice.
● Operate digital station for hybrid model classes and meetings.
● Perform soundchecks as well as monitoring classes onsite.
● Operate air quality software that ensures good air quality in the facility.

Qualifications:
● 1+ years of customer service and administrative experience
● Excellent relationship-building skills; open and friendly manner when interacting with the
public (email, phone, in-person, etc.)
● Basic computer skills, including using spreadsheets, Google drives, Zoom, and email
● Strong organizational skills and comfortable working in a fast-paced environment
● Must be punctual, reliable, and dedicated
● Must have the ability to work independently with minimal supervision
● Prefer experience working with Mindbody Software and Microsoft Office
Software*
● Bilingual skills is a plus
*We will provide training and support with Mindbody software, and digital stations used for our
live-streaming classes.

Remote: This is an onsite position only – no remote work.

Time status: Full time position

Salary and Benefits:
● $18 hourly
● As a dance organization committed to physical well-being, ODC’s benefits package
currently includes health coverage for full-time employees (vision and dental
coverage are available at the employee’s cost), two weeks paid vacation, sick leave,
access to free dance classes, complimentary tickets to select performances, and a
dynamic work environment.

Shifts Available:
7:00am-4:00pm Thurs-Monday
2:30pm-10:30pm Friday-Tuesday

To Apply
Please email: HR@odc.dance:
·Resume
·Cover Letter
Reference “Full Time Client Relations Associate” in the subject line.

Apply Now

Deadline

Expires: 2022-05-31

Organization

ODC
(415) 863 6606 ext 8519

Location

SF Bay Area

Address

351 Shotwell Street

Category

Jobs

Discipline

Dance

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