The Japanese American National Museum is a new model for American museums dedicated to transforming lives and strengthening community through the exploration of diverse histories, arts and cultures. JANM is currently seeking a Part-Time Visitor Services Associate to work 20 to 24 hours/week.

The Visitor Services Associate provides a high level of customer service and satisfaction to ensure an excellent experience for on-site visitors, oversees the selling of admission tickets to the Museum, handles visitor questions, ticket sales, and reservations. Work with the Manager of Visitor Services to help ensure the Museum is in compliance with all state and local public health and safety protocols for visitors. Proof of COVID-19 vaccination required.

High School Diploma, Bachelor’s degree preferred; or an equivalent combination of education and experience. Minimum one year of front-line guest service/receptionist experience. Familiarity with reception lobby tasks or similar operations that deal mainly with the general public as guests. Takes guest reservations and answers general inquiries–in person, over the phone, and via email–in a professional manner. Is adept with handling cash and processing sales. Prior non-profit, museum experience and working with volunteers is beneficial. Knowledge of Japanese American history, culture and community is a plus. Requires availability on weekends and evening hours.

Computer literate, Internet savvy, and experience with MS Office, Gmail, Google Calendar, Google Drive, and Altru preferred.Visit our website at http://www.janm.org/jobs for full job description. EOE

Benefits: On-Site parking, comp family level membership, sick time, vacation time and 17 paid holidays (pro-rated), and discount in Museum Store and on-site Chado Tea Room. Adjacent to Metro Gold Line’s Little Tokyo/Arts District Station.

To apply: submit cover letter, application, and resume.

Japanese American National Museum
Attn: Human Resources
Re: Visitor Services Associate PT
100 N. Central Avenue, Los Angeles, CA 90012

E-mail: hr@janm.org

No Phone Call Please