The California Center for the Arts, Escondido is seeking customer service oriented Head Ushers to be a
part of the Center’s Front of House team.  

About the Center  

The Center is a non-profit organization presenting a rich and diverse array of artistic and cultural
offerings. Through arts in education, quality programming, affordable rental facilities, and low-cost and free
performances, the Center is able to enrich the lives of the community it serves. 

With a mission of bringing people together to discover, create and celebrate both the visual and
performing arts, the California Center for the Arts, Escondido is the cultural center of North San Diego County.  

About the Role: 

The Head Usher is responsible for providing exceptional customer service for patrons, as well as, venue and
patron safety during events. The position oversees front-of-house volunteer ushers in theaters, outdoor events,
etc., and responds to special requests from patrons.  If you are the ideal candidate and reasonably meet the outlined expectation of experience and qualifications mentioned in the job announcement, submit your Resume and Cover Letter for consideration.  

Application deadline: until position has been filled 

Approximate Start Date: April 1, 2021 or sooner

Note: The Center is committed to a drug and alcohol free workplace. All employment offers are contingent upon successful completion of a drug screen and background investigation. The Center participates in E-Verify Employment Verification System.   

JOB DESCRIPTION

Department: Performing Arts 

Supervisor: Front of House Manager 

FLSA Status: Non-Exempt 

Terms of Employment: At Will  

Employment Status: Part-time (hours vary depending on shows) 

Compensation: Hourly rate based on experience  

Benefits: some benefits apply. 

Position Objective:  

The Head Usher is responsible for providing exceptional customer service for patrons, as well as, venue and
patron safety during events. The position oversees front-of-house volunteer ushers in theaters, outdoor events,
etc., and responds to special requests from patrons. 

Duties and Responsibilities: 

Key duties and responsibilities include, but are not limited to: 

Customer Service  

Providing exceptional customer service and patron direction, escorting patrons as needed. 
Ensuring safety of venue for attendance by the public, and patron safety. 
Responding to special requests from patrons. 
Carrying and distributing house program boxes. 
Assisting in lobby set-up and preparation before and after shows. 
Maintain a professional, neat and well-groomed appearance, adhering to CCAE uniform requirements. 

Volunteer Supervision  

During pre-event briefs, updating volunteer ushers regarding event-specific information. 
Pre-event, Event, and Post-event supervision as needed; checking up on volunteers periodically. 
Record volunteer attendance and notes regarding attendance on Head Usher Report. 
Train volunteers on house policies and procedures. 

Administration  

Maintain and complete Head Usher Report before, during and after events. 
Establish and maintain effective work relationships with other departments and those contacted in
 the performance of required duties. 
Demonstrate an in-depth knowledge of all venues within the CCAE campus and a good understanding of
 evacuation procedures from all points within each venue. 
Other duties as may be deemed necessary by the direct supervisor. 

Additional Duties and Responsibilities:

As necessary, due to the Coronavirus pandemic.

Special/Outdoor Events  

Providing coordination and support of traffic control.
Supporting and assisting Artists, Performers and venue with events.
Issuance of necessary equipment and supplies to staff and volunteers.
Pre-event, Event, and Post-event supervision as needed; checking up on volunteers periodically.
All primary duties and responsibilities as they relate to Special and/or Outdoor Events. 

Knowledge, Skills, and Abilities: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Excellent communication, interpersonal and customer service skills. 
Demonstrated interest in the performing and /or visual arts is preferred but not required.
Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender
diversity of guests and staff attending or working with the CCAE.
Experience and comfort with Two-Way radios is preferred, but not required.  
Ability to work varied shifts (e.g., morning, nights, and weekends) preferred. 

Physical demands: 

The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. 

Must be able to regularly lift and/or move/push up to 20 pounds, frequently lift and/or move/push up to 20
pounds, and occasionally lift and/or move/push 30 pounds.
Specific vision abilities required by this job include, close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is regularly required to stand and walk 4-6 hours or more
depending on the show; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Ability to climb steps repeatedly.
Must be able to work on all levels of each venue. 

Working Environment: 

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Noise levels vary, but can be high during
programming and events. While performing this job, the employee is exposed to weather conditions prevalent at the time
with respect to both indoor and outdoor events. Temperature levels may include hot, cold, and mild. 

California Center for the Arts, Escondido is an equal opportunity employer