Patron Services Manager


A Noise Within has been called “an oasis for those who love classic stories” by Los Angeles Times and is a leading
regional producer based in Pasadena, Calif. ANW’s award-winning resident company is committed to representing
the entire community at their state-of-the-art, 324-seat performance space. In addition to producing world-class
performances of classic theatre, the organization runs robust education programs with the goal of inspiring diverse
audiences of all ages, and a community-centered program – Noise Now – that expands our family by engaging with
our neighboring communities and peer organizations.
ANW believes in working hard on our anti-racist practice across the whole organization. By interpreting our
mission to fully engage audiences through community and artist-centered work in multiple creative disciplines,
ANW is striving to be a theatre that better serves our entire community.

A Noise Within (ANW) seeks an experienced Patron Services Manager to oversee box office operations for the
company. The Patron Services Manager, reporting to the Director of Marketing & Communications, is responsible
for overseeing all box office personnel, ensuring a high-quality customer experience for our patrons, and
collaborating with the Marketing Team and Executive Leadership on ticket sales strategy for all public events. The
successful candidate will be comfortable in a highly collaborative and data-driven environment. They will motivate
and coach front-line staff as we connect our audiences with 6 mainstage productions and numerous one-off events
generating over $1 million in ticket sales annually, with a subscription base of over 2,000 loyal patrons. As with all
staff, the Patron Services Manager will also have a role in implementing and contributing to ANW’s Strategic Plan
and Anti-Racism Action Plan.

• Manage all box office activity, processes, and procedures including subscription, single ticket, and group
sales, telemarketing campaigns, and patron correspondence
• Set and cultivate a positive work culture for front-line staff including coaching and mentorship for box
office staff, excellence in customer service, sales-oriented mindset, and personal wellbeing
• Master all aspects of the company’s ticketing database (currently AudienceView) including the ticketing
program, data management, reports, and queries to better understand our patrons; Assist with the
implementation of a new ticketing database
• Assist and support Marketing with building the season production calendar, proofing marketing materials,
setting sales goals, administering sales initiatives, and ensuring marketing materials accurately reflect
inventory on sale
• Design and manage input of each season’s prices, packages, discounts into the ticketing system and
maintain a clean and updated database
• Collaborate with the House Manager to craft an excellent, consistent, and equitable audience experience
• Monitor house inventory and manage inventory with third-party ticket vendors and offers as needed
• Manage box office accounting and budget including daily reconciliation of all box office and Education
Program cash/check revenue and weekly reconciliation and preparation of cash and check deposits;
manage box office expenses including staff payroll
• Oversee the hiring and training of all box office staff and support the General Manager in the training of
House Manager and Head Ushers

• 5 years’ experience in relevant field (box office, hospitality, etc.) with a track record of successfully
managing staff and/or supervising customer relations
• At least 2-3 years’ experience with data analysis and interpretation skills including the ability to
communicate that data effectively to others
• Bachelors degree or equivalent experience required

• Exceptional communication and interpersonal skills to manage a wide variety of internal and external
• A good team player with the ability to keep patrons satisfied and make staff feel supported under a wide
variety of circumstances
• Facility with customer relationship management databases such as AudienceView (our system) or
• Excellent organizational skills and attention to detail
• Demonstrates a commitment to equity, diversity, and inclusion initiatives and values, and to an anti-racist
work culture
• Enthusiasm to learn and grow in a fast-paced environment
• Must be available to work some evenings and weekends

The position is full time, with a salary of $58,500-$60,000 annually
• Reports to: Director of Marketing & Communications
• Direct Reports: full-time Patron Services Associate; part-time Box Office Assistants

• Company-paid HMO (employees may “buy up” to additional offered coverage)
• 11 paid holidays and one floating day
• Paid vacation and sick time
• Company-matched benefit savings plan

To apply, please send a cover letter and resume to kbrandt@anoisewithin.org. Please include “Patron Services
Manager –Candidate Last Name” in the subject line. Please, no follow up calls. We invite candidates to review our
anti-racism efforts here: www.anoisewithin.org/equity-diversity-inclusion-at-anw. Candidates of color and from
diverse backgrounds strongly encouraged to apply.

Apply Now


Expires: 2023-03-01


A Noise Within




3352 E Foothill Blvd Pasadena CA 91107





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