California Arts Council

State of California
 

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Audience Services Representative
Los Angeles Philharmonic Association

Los Angeles, CA

The Los Angeles Philharmonic Association is currently seeking an:

Audience Services Representative 

Founded in 1919, the Los Angeles Philharmonic Association's mission is to perform, present, and promote music in its varied forms at the highest level of excellence to a diverse and large audience, both at the Walt Disney Concert Hall and the Hollywood Bowl.  The Los Angeles Philharmonic Association is dedicated to continuing its pre-eminent status in the music world of the 21st century.

Position Summary:
Provide direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.

Position Elements:

  • Assist with customer relations and resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
  • Enter customer feedback into patron database
  • Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
  • Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
  • Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
  • Assist with database maintenance, add accounts in ticketing system, and correct patron information
  • Take reservations for free admission events
  • Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
  • Compose and distribute periodic customer comment reports
  • Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
  • Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
  • Guide patrons through their online interactions with all pertinent web portals
  • Assist Patron Services Manager as needed
  • Other duties as assigned

Position Requirements:

  • 2-3 years experience in the customer service field
  • Previous ticketing experience preferable
  • Flexible schedule required for day, evening and weekend shifts. Ability to work nights and weekend shifts
  • Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
  • Computer proficient including Microsoft Office.
  • Ability to think quickly and creatively problem solve
  • Excellent verbal and written communication skills
  • Ability to type 40 wpm
  • Superior interpersonal manner
  • Excellent organizational skills
  • Knowledge and passion for the arts

How to apply:

Complete the online application by clicking here

  • Complete the application with all pertinent information.

  • At the end of the application, a confirmation page will appear when your submission has been successful



Website: https://wfa.kronostm.com/index.jsp?locale=en_US&APPLICATIONNAME=HollywoodBowlReqExt

Deadline: 04-01-2017


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